[STEAM VERSION] RANDOM CRASHING, PC MONITOR DISCONNECTS AND COMPUTER LOCKS UP

Im gonna try help by bumping this topic.

My main reason is because my friend is having the same issue with the DX11 client (windows 7)
AMD Cpu & Nvidia gpu.

And after reading many other reports they all seem to have 1 common factor wich is the DX11 client.
Players that have AMD cpu's shouldnt be forced to play using the DX9 client.

Please Square-Enix, look into this asap!

It seems this topic has been ignored for far too long without any dev-team response.

Quote:

---

Originally Posted by Laughlyn

It seems this topic has been ignored for far too long without any dev-team response.

---

Sorry, but SE don't answer support queries in this forum. It's more for players to help other players. You'd need to create a bug report in that forum, using the template, then they'll look into it.

Quote:

---

Originally Posted by worldofneil

Sorry, but SE don't answer support queries in this forum. It's more for players to help other players. You'd need to create a bug report in that forum, using the template, then they'll look into it.

---

Very odd that they don't have staff provide technical support and rely on the players/community to do so. I have yet to fix this problem.

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

Quote:

---

Originally Posted by SymbioteYT

Very odd that they don't have staff provide technical support

---

They do, you're just in the wrong place I'm afraid.

NA: http://support.na.square-enix.com/main.php?id=5382&la=1
EU: http://support.eu.square-enix.com/main.php?id=5382&la=1

And for both you can use the "Contact Us" link at the bottom.

Quote:

---

Originally Posted by worldofneil

Sorry, but SE don't answer support queries in this forum. It's more for players to help other players. You'd need to create a bug report in that forum, using the template, then they'll look into it.

---

Not entirely correct.
http://support.eu.square-enix.com/co...382&la=1&fty=2

i quote:

Quote:

---

Bug Report

Please use the button below to report any in-game bugs you may have encountered while playing FINAL FANTASY XIV: A Realm Reborn.
Please note that in-game bug reports can also be submitted via the FINAL FANTASY XIV: A Realm Reborn Forums.
*Please report bugs you encounter during the PlayStation®4 Beta Test through the "In-Game Bugs" section located in the "Beta Test" forums of the official FINAL FANTASY XIV Forums.

Note:
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.

---

besides...there are other ways to get forum admins "attention". (wich i have done aswell)
And im pretty sure this issue isnt classified as a "bug", but rather a technical issue regarding compability.

Quote:

---

Originally Posted by Laughlyn

Not entirely correct.

---

Sorry, but not sure what you mean? What you quoted says about you can submit a bug report in the bug report forum which is exactly what I wrote?

Edit: I think I see the confusion. When I said "You'd need to create a bug report in that forum, using the template" I was referring to the Bug Reports forum:

http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

And the template for reporting bugs is in the first/stickied post in that forum:

http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

Quote:

---

Originally Posted by astarinlife

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

---

This works for my friend.

thank you!

Quote:

---

Originally Posted by astarinlife

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

---

Downloaded the .rar files and ran the .exe, I'm assuming that's how this install works. Will get back to you if it worked for me.

I too have actually been running into this problem recently myself, which is odd since I don't have FFXIV bought through Steam, but use it as a overlay (as in having it register as a non-steam game). I get to play for quite a while sometimes and it just freezes, or I get about a few min before things just stop all together. (Even controller functions).

Trying to Alt-Tab or CTRL-ALT-DEL just gives me a black screen and I am unable to do anything besides use the power button to shut down. Been having this issue ever since 3.5 hit.

Also to note I have tried just about every trick the OP has tried as well with no success and am running on DX11 too. I will try running with DX9 instead when my scans I have going are complete.

One thing I would like to note though..I wonder if Steam itself (or its overlay) could be conflicting with the game somehow? To me it seems odd that even though I did not by FFXIV thru stream, yet use its overlay, I am having the same issue as those who actually bought it thru the steam store..