Unable to log in on PS4 :(

Still I can't login, how about you guys?

Just wondering, apparently it's under maintainence, but it's mentioned that it's from 25th to 26th, I couldn't login since 24th morning till now!!!! And no one from staff are updating us paying customers about this!!! This is irresponsible truly!!! Are they going to compensate us about theses days we already paid for?!!

^^^ tried everything. Deleted and redownloaded and still shows the error in version check. Haven't found any ways to fix it apart from waiting after the PSN patch tomorrow.

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Originally Posted by gtavaddict

Just wondering, apparently it's under maintainence, but it's mentioned that it's from 25th to 26th, I couldn't login since 24th morning till now!!!! And no one from staff are updating us paying customers about this!!! This is irresponsible truly!!! Are they going to compensate us about theses days we already paid for?!!

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I was able to get on fine yesterday and didn't have any trouble today either. They not going to update lodestone or anything about any outage unless it affecting a lot of people. Have you tried contact support directly? Cause I have never seen them here in the tech section it just a peer to peer support. As for compensation no there 99% they not going to give you anything for time you couldn't play.

This is support link to contact SE directly, they have phone, email and chat support.
http://support.na.square-enix.com/co...382&la=1&fty=1

Any players suffering from this able to resolve the issue? Deleted and installed the game twice and is still unresponsive. Hopefully, it'll be 'fixed' tomorrow as i can't find any reliable fix from the internet.


and thank you @ Lexia for the link. have sent a ticket already to SE. hopefully, i will get a positive reply soon. having FFXIV withdrawal symptoms already :) been passing time with Dragon Age: Inquisition though.

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Originally Posted by Lexia

I was able to get on fine yesterday and didn't have any trouble today either. They not going to update lodestone or anything about any outage unless it affecting a lot of people. Have you tried contact support directly? Cause I have never seen them here in the tech section it just a peer to peer support. As for compensation no there 99% they not going to give you anything for time you couldn't play.

This is support link to contact SE directly, they have phone, email and chat support.
http://support.na.square-enix.com/co...382&la=1&fty=1

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Thank you so much i just used your link and sent a help ticket, but it seems some people are able to sign in and play!!! why some cannot?

can anyone update whether the problem is solved after today's scheduled PSN maintenance? thanks all!

They sent me an email last night and told me it's a connection problem .. I restarted my router and everything still the same ... And downloaded the game twice .. It's weird cuz I can play all the online games .. But fixiv I can't ... I sent them another email to fix the problem ... It's not our connection .. It's them ... Cuz I even connected to different wifi's and still the same :/

I sent them an email, and no reply!! I tried everything to login, it's their problem not our connection, almost 3 days now I cannot play the game and I am so mad that I was thinking of canceling my prescription, it's kinda unprofessional having these issues all the time and never explain it or reply us on a timely manner,, thumbs down.

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Originally Posted by gtavaddict

I sent them an email, and no reply!! I tried everything to login, it's their problem not our connection, almost 3 days now I cannot play the game and I am so mad that I was thinking of canceling my prescription, it's kinda unprofessional having these issues all the time and never explain it or reply us on a timely manner,, thumbs down.

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I'm fucking mad too :( ... This's so stupid they need to fix this :/