"The RMT 'Special Task Force' is apparently 3 people." discussion

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Originally Posted by Duelle

You get an RMT tell => Right click on the spammer's name and hit "Report for Spam" on the dropdown menu => game notes of the person being reported and mutes that person for you (meaning they can't send you any tells) => move on with your life.

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...and after 250+ people have reported them in this manner, they are muted globally. I suggested this years ago lol.

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Originally Posted by synesthetic

Hire more people. Push for more efficiency.
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This is money taken away from other parts of the game and put into the RMT squad. Do you want less content for FFXIV?

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Originally Posted by Chiramu

This is money taken away from other parts of the game and put into the RMT squad. Do you want less content for FFXIV?

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Personally, I would trade one less pretty vanity dress per patch, for 20% less RMT spam per day.

Good trade off to me.

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Originally Posted by Chiramu

This is money taken away from other parts of the game and put into the RMT squad. Do you want less content for FFXIV?

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By improving the in game experience they will save money as they will retain more new players. I'm sure quite a few new players have left when the first thing they see is their chatbox filled with spam.

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Originally Posted by Magictrix

...and after 250+ people have reported them in this manner, they are muted globally. I suggested this years ago lol.

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And yet here we are, using blacklist spaces and still getting tells from the same people. =/

So, now that people have looked at the photo, ill offer my theory.

I believe that The STF is the equivalent of Level 2 IT support. The GM's handle the minor things, like banning gil spammers, and submit tickets on the "gil holders".

The STF team, goes to 1-2 servers per week, and investigates all tickets for that server, uprooting the RMT tree on that server and banning it all out of existence.

This is why We each have a different week that RMT goes almost dead for a week or two.

It would make sense on why such a small group can accomplish so much. They are experts in tracing where gil comes and goes, and can ban everyone related. Each week, the number of buyers temp banned were probably all form the same 1-2 servers.

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Originally Posted by Chiramu

This is money taken away from other parts of the game and put into the RMT squad. Do you want less content for FFXIV?

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Them spending more doesn't need to equate to lost content. The thought that less RMT activity could lead to higher subscription retention would be more 5hink good cause to budget in more task force employees.

Personally I'm sure these 3 aren't the only ones involved but it's still abundantly clear more resources need to be allocated to this issue.

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Originally Posted by Chiramu

This is money taken away from other parts of the game and put into the RMT squad. Do you want less content for FFXIV?

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Is this some type of a joke? 500k+ subbers, cash shop, initial game price, and upcoming expansion, which could be well over $130, and you're saying SE can't afford tech support to prevent cheaters from ruining the experience of their game?

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Originally Posted by Spawnie

im never sick of it cause i get 1-2 a week max lol and as for ur cash register comment all super markets in my town incorporated self serve to cut back staff soooo :P

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Good for you that you don't get as much spam. I don't get that much either, due to being on a server that is full and frequently locked for character creation. And when I do, my whole FC usually gets them at the same time and we laugh at the ridiculous gibberish names of the characters sending the tells and friend requests.

Doesn't mean it isn't still a problem, though. There are more people in the world than you and me, and they clearly have very different experiences.

If they had a process where a handful of select, long tenured players on each server who went through an application and selection process could serve in a moderator type capacity for few hours a week each month in exchange for not paying a subscription, the actual SE employees could oversee/review their efforts at a higher level, such as with appeals, and it would cost almost nothing compared to hiring even one additional employee. I'm sure there's players out there who for budgetary reasons, or because it's a way they'd want to contribute, who could meet some high standards. I'm thinking standards of conduct and behaviour so high that I wouldn't even make the cut based on some stuff I've posted and said now and then, and I consider myself to be a pretty good Eeorzian citizen. In game moderators to put a stop to this quickly at the time/place it happens is what's missing, and if at different points in the day one person or another was anonymously logged in to each server to deal with that only and not socialize/craft/etc while on that moderator toon thats invisible or looks like a regular player to observe bots, get RMT tells, etc it would make a difference.

Such a solution would be more complex than I described, but as an overall concept it's more effective than whatever system we have now. And someone trolling from this kind of position would be caught out in an appeals process fast if they even made it past screening, so not likely.