It was a Christmas gift for my wife as well, then birthday gift, now just the gift that will never come.
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Reminds me of buying a super awesome CD at a convention. They sold out at the convention and offered to let us buy the CD and have it sent to us via mail. I bought two CDs, one for me and one for my friend that couldn't make it to the concert.
This was October 2013.
Emailed the main distributing company so many times and respectfully asking about it. April 2015 and still never got it. Never buy anything at an event where you put down money to have it sent to you via mail. It's a highway robbery to me from now on.
I was watching the London Fan Fes live-stream and asked my friend there if she could get one for me (I'm in France and wasn't able to get there because of visa issues). Although it was too difficult to get it right there, someone in boutique staff told her that it would be actually available online at about the same time so I ordered it as soon as I knew this, and my moogle arrived around mid-november as expected. Then from end of the year I never saw it available again...
i got mine at fan fest UK after fighting the bludgeoning horde that was the market queue and drinking the blood of 1000 innocents that i finally had it in my hands.
(long story short i got lucky and waited from 10am-2/3pm in the queue, where others werent so lucky.
heck i queued up INSTANTLY after the opening ceremony and there was still people there before me and things still sold out before i got there.
but as for the moogle, theres a code attached to it in the form of a tag, open it, code is there, then you redeem it on the mog station, so you wont have the code until you get the plush i believe, unless its different for the online orders/
It sucks for people in America (and elsewhere else where there are problems) who haven't received theirs yet. Luckily here in the UK there wasn't any shortage of stock when I ordered mine, and it arrived in October last year. It was actually a gift for my partner, and I used it to propose to her. I put the ring in the delivery sack before I gave it to her, and told her that it's name was printed on a piece of paper in there. When she pulled the ring out I said "Special delivery, Kupo".
My haul from the Vegas fanfest. After the horror stories I hear about online ordering glad I got them there.
http://i.imgur.com/SRWQZ8u.jpg