The inability to change your country, and the end of my time with Square-Enix

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Originally Posted by Amused

This really isn't the right place for this sort of issue. I hope you're able to solve your dilemma though.

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Actually I would say it is. The only way to make them do what you want is to make it know how they handle it. They don't want to get an even worse reputation than they already have (atleast I think they don't) so by sharing it more people know how their bussiness actually work. And im sure they don't want everyone to find out

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Originally Posted by MysticNeko

Can you not just use your card to buy crysta and then set up the automatic transaction to come from crysta? Thats what I do, then again I didn't move between countries.

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Do you even read the mails that say !! ATTENTION !! in the header from SE?

Crysta are no langer usable, obtainable, redeemable since September 30th 2014

@OP
Did they change something? I remember during the early FFXI days, only US addresses where accepted. My creditcard always got billed, although I never set a foot into the US.

I also VAGUELY remember, that addresses could be changed in FFXI ... because ... well because I changed my address. granted it was within the same country and same dristrict but street and landline changed :|

I don't quite understand what exactly the problem is you're experiencing Pawkeshup?

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When I moved from Canada to the US, I wanted to continue playing FFXIV, and perhaps even return to FFXI for a bit. Today, I found that would not happen. Sadly, when they attempt to charge my card next, my address and country won't match up. And why?
Well, there really is no reason why.

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That is what you say, but I'm not quite clear what you meant to say there. How do your address and country not match up? Does the address on your credit card not match the address on your square enix account? If so, then why not simply change the square enix account to match your credit card info.

You can do so through the mog station > square enix account settings > update account information > update detailed information.

I believe the changes you make in your square enix account management there even apply to your FF XI game account.

Or is there something completely different forming the problem?

@KimiKryo: Honestly I didn't read the email, but the option still exists to buy Crysta on the site, albeit with credit cards in the same fashion as creating a subscription. This just illustrates what I mean. They change and remove options, and if they decide that these cards are no longer valid, they will do the same. Then where does that leave me?

And to you and Fornix, I can change the address, sure, but the country cannot be changed. I can change my street address, but since US uses postal codes, and the Province is a drop-down not a text field, I could not even fudge my new address. That's why I contacted them initially. I will include the screenshots of the address change screen and account confirmation (with my info blacked out). As you can see, there is no where to change the country or region of the account.

http://img.photobucket.com/albums/v1...resschange.png
http://img.photobucket.com/albums/v1...esschange2.png

The ULTIMATEPAY method for crysta is gone. You can still purchase Crysta with other payment methods...

You can change your address but the Country is frozen. This creates a secondary problem as well since you get a box for ZIP code instead of Postal Code or vice versa depending on your Country.

That's a weird restriction. :/ People move, sometimes out of country... I can't understand why an international game has a problem with this. I'm sorry you've encountered this, Pawkeshup, and I wish you the best of luck!

Ah, I see what you mean now Pawkeshup. You could call with your credit card provider to see if the address mismatch is a restriction on their end which may cause this to fail as well, and see if there's a solution around it with them.

As for the security token point you brought up. In the process of ordering a security token through the square enix account management system you can send it to any address desired when following through the order steps. I'm not completely sure how it would be in case of a replacement token. But I would think you'd simply need to order a new one for that, and follow the same ordering procedure.

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Originally Posted by Pawkeshup

I expected at least one person to defend SE's practice, it is almost the norm these days.

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It has nothing to do with defending SE's practice. It has to do with the fact that your arguments are very fishy. Its hard to agree and sympathize for you based on what you've stated.

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Originally Posted by Pawkeshup

And those two were offered in the same breath, not after I complained as to why this was impossible.

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Which means I was correct. They were both offered but because you refused time cards and they couldn't set up your auto payment, they offered you the only option left available to you, which was a bit extreme.

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Originally Posted by Pawkeshup

So, in essence, SE has said that either I buy their time cards (which, I believe, are only for FFXIV), or, and I kid you not, "Find someone back home who can pay for it for me." These are my options, and of course that precludes me ever playing FFXI again.

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They were nice enough to suggest an extreme option to help you continue your subscription. Your "and I kid you not" statement which is similar to "you wont believe it but" makes it sound like why in the world would someone offer you an option like that. Well of course they would, they did everything they could in their current power to help you because you completely barred off the other option.

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Originally Posted by Pawkeshup

I don't want to buy time cards as an option because, point blank, SE has removed payment options before. If they decide to do it again with time cards, then what is my option?

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Most MMOs to date have never removed time cards. They are the last available option to people specifically in your situation and believe it or not a lot of people use time cards, especially those who are under 18 and don't run around with debit and credit cards to set up auto payments. The only time, time cards will probably ever disappear is if every man, woman and child runs EBT and can setup autopayments. By that time, they will have dealt with your situation because physical currency will no longer exist.

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Originally Posted by Pawkeshup

Even getting that far took repeated calls as the supervisor refused to even speak with me on it. They just stonewalled me, so it shows they have no interest in me offering them money to play their game. It's a little crazy when you think about how much effort they put into welcome back campaigns to turn around and do this.

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I believe it would only take one phone call to understand that they can't fix your situation. The repeated phone calls was probably unnecessary. They wouldn't have offered you that extreme option if they weren't interested in your money.

Otherwise, because this awkward situation is ending your time here. Good luck to you and your adventures, wherever they may be.

I'm living in Japan and my account is still bound to Canada as well.
I got the exact same reply as you. It's also getting more and more frustrating to pay for the game as I can't even use time cards...

The clock is ticking SE, allow us to change our location. I know, it's quite inconceivable to allow address change in 2014, but I have faith that you can pull off this technological miracle.
(Their database must be so archaic that it's powered with coal, that's why it's hardcoded.)

Wow, you can't change your country?
That's pretty messed up, SE.