Item restoration: rollback vs. restore

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Originally Posted by Gilraen

The reason they prefer rollbacks to restorations is because of the potential for fraud. Someone could purposely trade away their items from another computer or from a net cafe (do those still exist?), claim they were hacked and request a restoration, get the items they 'lost' back then have the traded items returned and tadaa, you just rolled Square. A rollback, on the other hand, undoes every action from the time of the rollback to a point of reference as determined by Square. In this way they restore your character to where you had the items without the nasty aftertaste of potential item duplication. I can't think of a single MMO that has ever not handled lost items from hacking with rollbacks.

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World of Warcraft.

I understand your point, but both methods are exploitable per this logic. You could just as easily send all your money to a friend from said net cafe and get rolled back and tadaa, you've duped your money and rolled Square. (A rollback does not undo every action.) They are not fundamentally different. Both require investigation/digging into logs and databases. And that's why I don't know why they don't switch to restoration/mailing on these cases: people could happily resume playing during the month or whatever absurd amount of time the investigation takes SE.