Greetings ApplePie!
Thank you for your patience. We have received a response for your report!
Unfortunately, the manner in which this event took place occurred correctly. We do apologize, the loss of this item is surely frustrating.
If you would like, you are more then welcome to leave feedback on this matter under Suggestions & Feedback at the following-
http://support.na.square-enix.com/co...hp?id=902&la=1
Thank you for your report and apologies for any inconvenience.
-=Game Master Emdub=-