Post questions or problems regarding Early Access and Preorder Codes here

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Originally Posted by NeverAgain

I've browsed through the thread, but can't seem to figure out exactly what's going on. I imagine it's because nobody knows, but I thought I'd ask anyway:

There are still delays getting the emails with the early access codes?

I pre-ordered the PC digital CE download (through SE site). Got the immediate confirmation of purchase and the serial number, registered my email to receive my early access code, etc. Have not receive any word of it yet. I even scoured my junk folder just in case it went there.

Early Access is in 2 days, I am getting antsy~ Should I just wait it out assuming they're working on it, or should I be contacting somebody about this?

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I never got that email. Only copies of the wrong EU code.

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Originally Posted by misterrpg

did no one read my post?

PSA: If you got a PS3 EU code and need a NA code customer support said that to keep trying to redeem your codes on PSN because their fix will enable you to redeem your codes on there eventually.

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Eventually isn't really a good source of time measurement. People are still going to have concerns for their availability in order to play during the early access.

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Originally Posted by seraseth

I never got that email. Only copies of the wrong EU code.

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I'm confused. You mean EU serial code, or EU early access code? Because so far I have NO early access code at all. I don't even have something I can try to see if it's correct or not.

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

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Originally Posted by Gargantos

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

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It's very strange.. check the launcher. If the launcher states "Please wait for the early access....." you're good to go. If it says "Inactive account" then you know you need to worry and possibly contact them.

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Originally Posted by NeverAgain

I'm confused. You mean EU serial code, or EU early access code? Because so far I have NO early access code at all. I don't even have something I can try to see if it's correct or not.

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My original email that told me to sign up for notification gave an 18 digit code. I never got an email saying it was time to use that code, I just went to the na pre-order site and put it in anyway. I got a 20 digit code from that site, but it was EU not NA. Still haven't been able to get a proper NA code.

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Originally Posted by Gargantos

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

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I can't help you with your problem, but knowing that you got your code and I did not, when we used the same ordering process, is very concerning to me D=

hopefully we get an update in 1 hour.

I have been trying to think about this logically.

I think the reason for no offical word is that the SE offices are closed atm.

Everything we are putting out there now, I think the moderators will make an email up for SE, when then will have to be translated, looked into, translated, then relayed back to the moderators, then updated in the forums.

If I am right, then we will be looking at a good 18 hours response time from SE on this matter.

Hows my logic?

Talked with an Agent finally!

Things I learned:

1. You can only play Early Access on the system your code was created for, even if you own a license for both

2. If you have gotten the ARR CE and do not have the 1.0 CE you will not receive the CE items until you get the code with the physical copy (or a separate code sent on the 27th for those of you who bought the Digital version).