Early Access code - Wrong Region

Solved my problem. After much frustration and trying every possible fix mentioned on forums/reddit I went back to my retailer. I was issued new code which finally yielded the proper NA code for me. Everything is in order now and I'm set to go.

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Originally Posted by Thalius

Solved my problem. After much frustration and trying every possible fix mentioned on forums/reddit I went back to my retailer. I was issued new code which finally yielded the proper NA code for me. Everything is in order now and I'm set to go.

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What retailer did you buy it through?

I was in the same boat as everyone here this morning. I tried all the suggestions: re-redeeming, setting language, filling out profile, etc.

My suggestion (it worked for me!), although it's a painful one, is:
1) Open support ticket at support.na.square-enix.com.
** Provide your 6-3-6-3 code and your broken 20 digit code
2) Call US support center 1-858-790-7529 (during business hours!!)
3) WAIT! I was on hold for just under THREE (3) hours!
4) Give the tech who answers your ticket number, calmly and politely explain the problem, and answer any questions they have.
** I was asked where I preordered from, what URL the retailer told me to redeem at, what my 6-3-6-3 code was, what my incorrect region 20 digit code was, etc.
5) Tech will give you a new code (hopefully?) and wait on the phone while you enter it
6) Say "thank you!" and hang up; then relax until Saturday!

Quote:

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Originally Posted by Thalius

Solved my problem. After much frustration and trying every possible fix mentioned on forums/reddit I went back to my retailer. I was issued new code which finally yielded the proper NA code for me. Everything is in order now and I'm set to go.

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Sadly I bought mine directly from SE, which I *thought* would mean less chance of any complications ;)

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Originally Posted by kazin

I was in the same boat as everyone here this morning. I tried all the suggestions: re-redeeming, setting language, filling out profile, etc.

My suggestion (it worked for me!), although it's a painful one, is:
1) Open support ticket at support.na.square-enix.com.
** Provide your 6-3-6-3 code and your broken 20 digit code
2) Call US support center 1-858-790-7529 (during business hours!!)
3) WAIT! I was on hold for just under THREE (3) hours!
4) Give the tech who answers your ticket number, calmly and politely explain the problem, and answer any questions they have.
** I was asked where I preordered from, what URL the retailer told me to redeem at, what my 6-3-6-3 code was, what my incorrect region 20 digit code was, etc.
5) Tech will give you a new code (hopefully?) and wait on the phone while you enter it
6) Say "thank you!" and hang up; then relax until Saturday!

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I think you are the first person I've seen say that support did anything other than take their info and tell them to wait for a fix.

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Originally Posted by Calastir

I think you are the first person I've seen say that support did anything other than take their info and tell them to wait for a fix.

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This was also probably because his issue was with the PC code.
Unlike the PS3 code, SE seem to be able to just regenerate a PC code.

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Originally Posted by Trombe

This was also probably because his issue was with the PC code.
Unlike the PS3 code, SE seem to be able to just regenerate a PC code.

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Live chat support took all the same info from me, then said we're aware of the problem, no new code, and I'm PC.

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Originally Posted by seraseth

Sadly I bought mine directly from SE, which I *thought* would mean less chance of any complications ;)

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I purchased mine from the NA SE store and haven't actually been charged yet. It may be worth checking if you have actually been charged and if not cancel away and get a new one.

I cant believe this crap a lil more than 30hrs till EA and SE just keeps posting how we should all redeem our codes and all this other BS. Still stuck with an EU code :(

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.