Community team! Help! No Beta Emails?

Im a 1.0 member got code first day but sold my pc =( hoping for ps3 code to come in...

Been a 1.0 player, haven't recieved a code either, my girlfriend didnt recieve one either also 1.0, both CE editions.

I sent an email to SE
Contact Time : 15/06/2013 09:49 CEST
So thats about 8,5 hours ago.

I was wondering how long your tickets where in queue, especially from the EU region.

Hope this gets resolved soon and everyone can atleast play a day.

Quote:

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Originally Posted by Maiaral

Been a 1.0 player, haven't recieved a code either, my girlfriend didnt recieve one either also 1.0, both CE editions.

I sent an email to SE
Contact Time : 15/06/2013 09:49 CEST
So thats about 8,5 hours ago.

I was wondering how long your tickets where in queue, especially from the EU region.

Hope this gets resolved soon and everyone can atleast play a day.

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My ticket was in queue for about 18 hours. Most of those hours I was asleep here in the EU region.

Yeah I sent a ticket yesterday and still Nada, no reply nothing. As an origional CE 1.0 player i feel kinda boned :p. That said im a fanboi and such so i'm not going anywhere but it still makes me a sad panda.

From SE support center:
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High Contact Volume for the SQUARE ENIX Support Center 2013/06/14 09:00 from SQUARE ENIX Support Center
The SQUARE ENIX Support Center is currently experiencing a high contact volume due to the start of the FINAL FANTASY XIV: A Realm Reborn Beta Test Phase 3. Because of this, customers that contact us through Phone, Chat or Tickets will experience an extremely longer wait time than expected to speak with an agent. We recommend reviewing our knowledge base, visiting the official FINAL FANTASY XIV Forum, or trying to contact us later in the day.

We sincerely apologize about the delay and appreciate your understanding as we make every attempt to assist everyone as fast as possible.
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Quote:

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Originally Posted by Bayohne

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

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I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

Quote:

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Originally Posted by Airon

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

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PS3 codes weren't guaranteed though.

Quote:

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Originally Posted by Airon

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

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I concur. And, while I appreciate the staff on here (and acknowledge there is nothing they can do to fix the situation) it would be nice to get some more news on this. Maybe it is because I'm older now but I keep feeling like SE may not deserve my money or my loyalty as a customer - especially since it appears that this is going to be a one-way street.

I'm not bashing Yoshida or the amazing staff - I'm just voicing my concern that SE is becoming more and more like other companies out there with awful reputations.

Um, guys. I understand you're disappointed and wanted to play this weekend, but... remember that this is a beta test. Beta, as in "not production quality" and test, as in "the purpose is for them to be able to test the game". It sucks that there was a snafu with the codes getting sent out and that not everyone is able to get on right now, but let's act like adults here. When something blows up like this that affects a ton of people it's going to take a while to get through everyone. No company's customer service department has enough reps to talk to a large percentage of their customers all at once. Part of the point of having a test is to make sure an issue this widespread doesn't actually happen when the game launches.

Just remember, we can't even play our 1.0 characters this weekend, there'll probably be another test soon, and all of this is getting wiped anyway. This is all just minor stuff in the grand scheme of things; the true Demon's Souls starts... err, I mean the real ARR starts in a couple months and it going to be awesome.

I bet you get an invite Monday morning at 9:26 am