DDoS Attacks Confirmed

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Originally Posted by DaikiKiyoshi

Indeed. We live in an age of supreme self entitlement that is extremely prevalent in the first world. It's painful to witness.

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You have a very odd definition of entitlement. Getting something you have paid for is basically the opposite of entitlement. SE (in this case) is apparently entitled to your money for which you receive nothing in exchange.
Stand up for yourself! Don't be so passive and rely on aphorisms to pacify your frustrations.

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Originally Posted by daedalusAI

If indeed there is an ongoing DDoS not telling your customers until after 5 days have passed is pretty close to sugar coating.

Exercise in point of view and hypocrisy: would you tell your boss that he shouldn't be "bitter" just because the "piece of software he just purchased which is vital for day-to-day business" doesn't work properly?
In all likelihood you don't which makes you a hypocrite who makes an arbitrary case of "it's just a game".

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No it isn't. They likely had no reason to assume a DDoS initially since they would have already anticipated congestion given the scoop of players. Could they have better prepared for it? Absolutely, but that does not signify malicious intent. Putting all that aside, the last thing you want to do when being targeted by a DDoS is draw attention to it. Making an immediate announcement only gives the hackers what they want; notoriety. Now they have even more motivation to continuously flood the same. Better you have a plan in place to thwart their attack or it'll simply get worse. And no, that is not an easy task. A good hacker can be a nightmare because you need to pinpoint exactly how they're getting in.

Lastly, no company wants to publicly acknowledge their systems were compromised. Neither Sony nor Microsoft said a word when their respective online networks went down. At least not for a while. It's fairly common practice.

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Originally Posted by Doof

You have a very odd definition of entitlement. Getting something you have paid for is basically the opposite of entitlement. SE (in this case) is apparently entitled to your money for which you receive nothing in exchange.
Stand up for yourself! Don't be so passive and rely on aphorisms to pacify your frustrations.

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If it was a DDOS it was out of SE's control anyway. And per the terms of service we agree they can do basically anything they want. Any interruption of service is not something we can hold them accountable for.

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Originally Posted by ErikMynhier

So many tinfoil hats. Enough to cover the worlds largest cooking sheet and make the largest batch of cookies in the world.

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Imagine that... mmmm all those cookies :p

DDOS explains everything in my opinion. Heavensward felt a lot smoother than Stormblood did as far as launches go, and SE's patches have always been very smooth with almost no bugs. Take away the DDOS messing with the servers and Stormblood would be running very smoothly.

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Originally Posted by NaoTenbe

I would like to think that SE might consider a LITTLE recompensation for those of us who played during said weekend, even those of us who were back at the beginning.

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DDOS attacks are nearly impossible to prevent, and hard to defend. The scale of the attack was either intended to be, or by sheer coincidence was, just enough to be masked by the expected surge in players, but large enough and targeted enough to hamper the process of transferring to instances. It was either well planned, or an accident, but it was effective.

With respect to compensation; OK, I can get behind this. What about getting two pure white and two jet black dyes on every character on your account...as compensation for the black/white issue of being able/unable to enter the Cold Steel or In Crimson instances?

What I have seen when the DDoS attacks acurse is about 21:30 GMT +2.
About a hour later it is getting worser and worser hopefully you can use that info.
It was on wednesday (06-21-2017) and Thursday (06-22-2017) at the same time

Kind regards,
Paito Maito