I can't say if the program could be better, but I feel the need to say it is really helpful.
As a (returning without ever having subscribed or played much at opening) week old player, the mentors have been wonderful on my server. In that time I only saw one who shocked me, calling a sprout a scrub for not wanting to craft - no explanations why, just the words. I have not seen that mentor say anything else since.
Ultimately, the program seems to be good as it stands. From where i sit, as a sprout with stars in my eyes and everything fresh and exciting, the mentors as a whole seem good, helpful, friendly. As a new player, I am not sure i could easily cope with the complexity of some things without their assistance.
Mind you, now I have an awesome FC, so the mentors are less needed, but it's nice to know they are there and it's nice to have my sprout too, 'L' plates so the experienced people who get me tanking on roulette are warned XD
