Lost free 30 days for accidentally registered to the wrong service account?

has anyone gotten their reply back yet from SE? it's been close to 48 hours now and still no reply...im tired of seeing everyone else walking around with what they paid when i cant just cause of a simple mistake

Trying to get chat service and get "Chat service is currently unavailable." I can't call as I am active duty currently serving overseas. This is really starting to become a headache.

I'm in a Service chat conversation! It only took like.. a day and some XD

Quote:

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Originally Posted by Toranja

Actually, my issue was only partially resolved... While all seems well on the Mog Station and the Lodestone, I cannot log into the game with my Phase 4 character (error 3108). I had to bring the issue with EU Chat Support again and it was escalated once again.

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Figured what was their mistake. They gave me a Windows code for my original service account instead of PS3.

i jus get
Thank you for contacting the SQUARE ENIX Support Centre.

This email has been sent to notify you that your ticket was received properly. We appreciate your patience and apologize for the delay in responding to your ticket directly.

If your issue has already been resolved and you are no longer in need of support, the URL below will provide you with a "Cancel Ticket" option to close your open ticket.

Is there a reason that this thread has gotten to 143 pages without any kind of response from SE? Not here, not on Twitter, not on Facebook, not on the Lodestone... I'm not even experiencing the issue myself, my best friend is - he's so angry he's likely not going to play the game any more, and frankly, I'm getting just as angry FOR him.

None of you should have to be dealing with this without so much as a "Yes we know this is an issue" and it's even worse that some of you are having to pay long distance to try and get any confirmation from SE.

Not sure, but depending on whether I can get this resolved or a response from SE in the next few days, I may be requesting my money back and passing on this game. It's fun sure, but I am not prepared to restart at this point. That is not fun.

I cannot find a chat support option on their site when I try to contact them. The link posted earlier in the thread (for NA) is for PlayOnline/XI. The difficulty in navigating their sites is ludicrous.

You would think that we would get a response from SE by now... Whether by email or anything really. If so many people are having this issue, why not offer 24 hour support, or at least a way for us to actually get this resolved without having to go through this pain of looking for support numbers, and chats (which are no where to be found on the FF14 Page, or if it is then I am BLIND), getting dropped from chats without help, closed tickets, busy signals on phone calls, HOURS of wait time with nothing to show for it... This is getting out of hand!

This is definitely ruining, for me, an amazing game experience.