Sorry SE, but endgame won't work if you don't fix something.

Not only did I cancel my sub but I won't renew it anytime soon. No reply is just soooo insulting towards the playerbase.

Oh, and you know what, the Beauty salon wishlist thread got a dev's response.

Guess we aren't important to SE, at all.

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Originally Posted by Syah

Not only did I cancel my sub but I won't renew it anytime soon. No reply is just soooo insulting towards the playerbase.

Oh, and you know what, the Beauty salon wishlist thread got a dev's response.

Guess we aren't important to SE, at all.

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It is much cheaper to implement beauty salon.
1) Can you imagine how much time will it cost to rewrite netcode? (and it will cost even much more if they have already fired their netcode crew; which they should've done)
2) Can you imagine how much money will it cost to build datacenter in europe and move EU servers there? (to decrease latency for european playerbase by more than a half)
By the way, about EU servers:
We have single duty finder group for both EU (not geographically, lol) and NA servers. Guess where master servers are located? In NA. What will happen if we move "EU" servers from there? SqEx will be forced to create another DF group purely for EU players. Yeah, in Europe. Not happening. Ever.

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Originally Posted by Metabug

Snip

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Working in software development I am well aware of that. What we ask for is an acknowledgment from the devs that this is being addressed.
And if this were related to server location how do you explain that US or Canada-based folks are having this issue, whilst I'm playing other MMO's on US-based servers with no issue at all?

Let's push to 200 pages!! Gogo fix the game.

Cancelled my subscription.

If you've used ping/tracert to troubleshoot your issue and are certain the problem lies in the traffic routing, getting a vpn or vpn-like provider is likely your only option on the nights where lag spikes make playing impossible. This can go for US players as well.

Before turning to such methods, do please do proper investigating to understand where your problem truly lies. If you feel the problem is routing related, as mine is, give BattlePing a try. They let you trial mode for 20 minutes. That's long enough to spin up, log in, and hop into dungeon or primal HM duty finder to test (easier if you got friends/FC to insta-queue you in for testing).

Quoting myself from a reply I made on Technical Support thread earlier in hopes that others can identify with similar issues and test things out for themselves to try and at least get themselves a workaround to this issue if they so choose.

(Final note before long quote: I fully agree that players shouldn't have to resort to these methods to make a game playable. For the time being, I'm willing to pay extra to be able to play reliably on my guild's raid nights, but know that not everyone will feel the same way. If it's a breaking point for you, that's fully understandable.)

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I also live in Phoenix using Cox and have had numerous experiences with lag.

The lag started in the early weeks of the game. Monitoring pings/tracerts, I observed that 80% of our traffic time was being spent bogged down in Cogent servers. My wife and I would regularly experience small lag spikes and rubberbanding. Eventually this went away for a few weeks.

Last Monday, the lag started back up again. This time, observing traceroutes indicated our ISP changed us to route through TINET servers, where we again observed a single hop consuming 80% of our travel time to the SE servers. Ping tests indicated our response time was up 40ms from the norm (90-100 to 130-140) with regular 'time out' intervals. The lag was unbearable, and my wife and I would routinely experience outright freezes lasting anywhere from 2-10 seconds. Tuesday through Sunday, we had zero lag issues.

Yesterday comes, Monday again, and we experience the exact same issues (arguably worse, numerous 15+ second screen freezes). Ping was back up to 130+ with regular 'time out' occurrences. And for some reason, the IP of the hop taking the longest appeared to be located in France...

Monday is our one raid night each week where we can guarantee everyone in our FC is on. We started doing a quick Garuda HM kill for someone, my lag was 'ok', but my wife froze up at the first tornado rotation phase and didn't unfreeze until the phase had ended and we had Garuda a few seconds from death. We went to Coil next, where my wife locked up for over 30 seconds after zoning in (her character could move during all of this, but she didn't see server side updates). She and I relogged and we tried to engage ADS. We both kept having constant 2-3 second lag spikes until we finally got hit with a 7+ second spike that got us killed.

Not wanting to waste another Monday raid night, my wife and I logged out, downloaded BattlePing, spun up the free trial (20 minutes) and quick queue'd into Titan for a test run. Ran flawlessly. So we both just paid for 30 days and proceeded to clear turn1-4.

It's sad that it had to come to that, but there doesn't appear to be many other choices available to us if we want to continue to raid reliably on nights where I can only assume the traffic to the servers is high, since it seems unlikely that this will be consciously fixed by either our ISP or SE.

Addonex

P.S.
We had two other FC members that live in Las Vegas that are also on Cox. They've experienced similar (though not as glaring) lag issues the past two Mondays as well. Those two also had to download/pay for BattlePing in order to raid without lag last night.

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Originally Posted by Syah

Working in software development I am well aware of that. What we ask for is an acknowledgment from the devs that this is being addressed.
And if this were related to server location how do you explain that US or Canada-based folks are having this issue, whilst I'm playing other MMO's on US-based servers with no issue at all?

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Nothing special to explain here. >Crappy netcode<™. For some from NA networking problems are huge. And nobody argues with it.
And at the same time for EU players... khm... double it. For some - triple it.

P.S. SqEx have majority of their playerbase located in Japan (first) and NA (second). Why should they even care about ~5% minority? :P (maybe at the start it was something like 15%)

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Originally Posted by Metabug

P.S. SqEx have majority of their playerbase located in Japan (first) and NA (second). Why should they even care about ~5% minority? :P (maybe at the start it was something like 15%)

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The sad part is, you are most probably right.

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Originally Posted by Metabug

P.S. SqEx have majority of their playerbase located in Japan (first) and NA (second). Why should they even care about ~5% minority? :P (maybe at the start it was something like 15%)

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That would for the most part be their fault for writing such crappy netcode and discouraging overseas players (which includes EU since EU servers are in Montreal)

bump for justice