Request for information: ISPs and P2P throttling

Videotron
Montreal, Qc, Canada
Random lag spikes, everyone else not moving and with the world rubber banding back to place. Ends with error 90000 into 3102.

KPN
The Netherlands
Since Monday
ISP checked, nothing wrong on their end.

Name of ISP : Videotron

Country of Residence : Canada

When does the problem occur : Always

ISP: Videotron
Country : Canada
When does the problem occur: Always

- Shentel
- USA
- Always happens...

Please keep us up-to-date on this SE, I would love to enjoy this game without lag... :(

Thank you!

ISP: RCN
United States
Alway Times

Quote:

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Originally Posted by Sicalis

Videotron
Montreal, Qc, Canada
Random lag spikes, everyone else not moving and with the world rubber banding back to place. Ends with error 90000 into 3102.

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Same here.

Comcast
USA, IL
Happens 24/7 CANNOT LOG IN AT ALL. ERROR 2002 ALL THE TIME!

Flet's Hikari (フレッツ光) (Yahoo BB)
Tokyo, Japan
Random lag spikes, everyone else not moving and unable to interact with NPC's. Half of the time ends up in 90000 error.
Every couple mins..

edit: only started happening after the big maint 2 days ago! Before, no issues..

Name of ISP: Videotron
Country of Residence: Quebec, Canada
When does error occur: Since September 2nd, it happen all the time. I get random lag spikes, other players not moving, NPC's not interacting and most of the time it ends up with a 90000 error.

Dark Matter
Name of ISP: Verizon fios quantum
Country of Residence: UNITED STATES
When does error occur: Since the sept 3 patch where you added higher slots for servers and fixed 1017. random spikes lasting ~1.5seconds each every 7 seconds, where everything stops then suddenly speeds up again.

Time Warner Cable
United States (NYC)
Every night starting around 7pm EST until around 1am

If that can help anyone i found Spotflux that is a VPN tunel, tried it and no more spike lag and disconnect. Hope that will help some other people too.

ATT
North America
Evening time after about 5pm est

Lag spike 0 receiving usually ending in error 90000. Weird though I sit next to my wife and get pissed because she has no issues at all. This all started right after your big maintenance on Sept. 4th.

Hello everyone,

Since launching this thread, we've been collecting all the information you've been posting about your various ISPs so that we can work with them to resolve these issues. Remember, please include all of the information requested in the original post so we can best help.

Quote:

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Originally Posted by Aethingie

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

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Thank you for your patience on this concern, and please continue to post your information if you continue to run into difficulties with your connection while playing the game.

ISP: RCN
Name: Tazz Valefor
Country: USA (NYC)
Occurance: Anytime, was fine until Sept 2nd i believe.

ISP: RCN
Name: Starlight Trinity
Country: USA (PA)
Occurrence: All the time. Started on Monday September 2nd. Before that I had zero issues.

Character Name: Nova Star
World: Adamantoise
Country of Residence: Japan
ISP: Americable
Does it happen only on one world or character?: ALL characters, all the time, every day

Country: Japan
ISP: NTT
Occurence: All the time

Keep getting lag spikes, the world around me completely stops for 10/15 secondes every minute or so. Don't get disconnected though.
It worked perfectly until the 2nd.

Character Vahn Athsea
World: Balmung
Name of ISP: Time Warner Cable
Country of Residence- US, Dallas, Texas area
When does the problem occur: Always

Issue started Tuesday afternoon randomly. Maybe unrelated. Notice dropped packets when pinging Google.com, couple every minute or so.
Worse when i get into the game or do anything streaming. Netflix ect.
Time Warner said that my line was getting low power to it so it might be an actual issue unrelated to this thread. Working with their NOC and got a tech scheduled for Monday.

Country: USA
ISP: Time Warner Cable
When does the problem occur: Duty Finder

Character : Illymia Almi
World : Adamantoise
ISP : Videotron
Country : Quebec, Canada
Occurence : Very often

I'm very glad I finally managed to get back in on the 4th of September after the maintenance, but it seems my relief was premature. I constantly get error 90000 whilst playing the game, at different intervals. Sometimes, it'll only be 5 minutes after logging in and other times, at least an hour after I've started playing. I didn't have this problem before the maintenance, probably because I didn't really get to play the game due to error 1017. Still, I'm glad one of the problems is fixed, some game is better than none.

ISP: RCN
Name: Robang Fig
Server: Gilgamesh
Country: USA (NYC)
Occurrence: All the time, game is unplayable. Frequent lag spikes into error 90k

Started on Monday September 2nd. Before that I had zero issues aside from the other errors.

Character: Minerva Rigauld
ISP: Shentel
Location: United States, Virginia
Occurrence: Pretty much consistently when I log on ever since Sept. 2nd.

Usually occurs 5-10 minutes after I start playing no matter what I do, then error 90000 pops. Large lag spikes 20-30 seconds long from that point onward. It seems its just this game that does this because none of my other online games or programs experience lag spikes and talking to a representative at the ISP, they reported no issues with my connection to their servers and that my modem was working properly. Rerouting through a VPN alleviates the issue but only temporarily.

Quote:

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Originally Posted by YarozeX

I will again point out it is not our ISP's throttling but something on the side of SE's router connection in Montreal.

http://i.imgur.com/lY5ygND.jpg

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Bump on this because it's not our ISPs, its your montreal servers. My friend also plays from here and he doesn't have this problem on his account.

Character: Don Katsu
Name of ISP: Verizon
Location: United States
Occurrence: Frequently, with several 90000 errors since Sept. 3rd

Occurs within 10 minutes after I start playing, then error 90000 pops. Every other online game I have works fine.

- Name of ISP: Americable
- Country of Residence: Japan
- When does the problem occur: Always

Character: Tale Spin
World: Gilgamesh
ISP: Time Warner Cable
Country: United States (Idaho)
Occurence: All the time

It seems like every time I use the Duty Finder or when I am in a populated area the rubberbanding begins. It makes it impossible to learn fights like HM Titan when everything stops moving then speeds up into a nuke right on top of your head and you can't avoid it.

PLEASE LOOK INTO THIS ASAP.

Name: Drew Black
Server: Cactuar
Area: Virginia, USA
ISP: Verizon FIOS

Honestly, I assume there is multiple issues, and some on SE's side. I have been experiencing throttles yesterday and today. I'm talking about 20-30 second delays. This makes the game unplayable. Overall, excuse my language, but there has just been a lot of shit lag period. It got better after the scheduled down time, but it is STILL there. Constant lag on brand new slim PS3 in any populated area. Constant delays for skills and abilities which is just about in any zone. Throttles inside dungeons. No other game performs like this for me, just FF14.

I can't even DPS in a dungeon because of all the issues. I refuse to believe Verizon is the only culprit here, especially when COD performs fine and I maintain 30+ mbps, which is FAR beyond healthy for online gaming. I just don't get how servers are the issue here.

Name: Daelian Cadmus
Server: Hyperion
Area: Bogota, Colombia
ISP: Claro
Occurrence: Always, every time of day

- Name of ISP: RCN
- Country of Residence: USA, Pennsylvania
- When does the problem occur: Always On ps3, and pc
- Reference number from your ISP, if you raised this matter with them: None

Name: Rop'pi Shion
Server: Hyperion
Are: Virginia, USA
ISP: Verizon FIOS 75/35

I just started getting this today... major lag, then everything freezes, then 90000 errors kicking me off twice while on dungeon then also while I was running around grid. In most cases I got on within a few minutes. Many of my LS mates have said it is happening to them as well.

Character: Chuchu Fever
World: Excalibur
ISP: NTT
Country: Tokyo, Japan
Occurrence: Always

Been happening since 09/02/2013

Comcast
USA
Every time I get on.
Never had this issue until your last maintenance when you guys tried to fix all the other issues that's plaguing the game.

- Name of ISP: RCN
- Country of Residence: USA, Waltham MA
- When does the problem occur: Every 5 minutes, dungeons almost unplayable, fates hard to play
- Reference number from your ISP, if you raised this matter with them: None


has anyone called RCN? What did they tell you? Is this something that can be fixed? Please help us SE!!!! :(

Quote:

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Originally Posted by Hvinire

Hello everyone,

Since launching this thread, we've been collecting all the information you've been posting about your various ISPs so that we can work with them to resolve these issues. Remember, please include all of the information requested in the original post so we can best help.



Thank you for your patience on this concern, and please continue to post your information if you continue to run into difficulties with your connection while playing the game.

---

Hvinire,

Maybe we are talking about 2 different issues in this thread and this thread has got off track from the original subject. But what most of, if not all (minus the non-believers), are experiencing is NOT related to our ISP's. I have contacted my ISP (NTT/OCN Fiber) and they do not throttle P2P even if it was the case. So that doesn't explain why the router connected to your guys router is messing up while EVERY other router is pinging just fine within the network. This is while I am not even in the game. And we all know PING is NOT a P2P connection. I have been pinging the heck out of all these routers from me to the NA/EU servers, with only that specific router, your router, and servers loosing any kind of packet loss. Please check your router and get in contact with Ormuco and fix this issue.

My speed test results.
This is me to Tokyo
http://www.speedtest.net/result/2948252625.png
This is me to Montreal
http://www.speedtest.net/result/2948259051.png

Below is my data to prove is in NOT our ISP's for just 1 day of testing.

This is the router 2 hops from your router

Ping statistics for 38.122.42.34:
Packets: Sent = 73085, Received = 72979, Lost = 106 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 194ms, Maximum = 2757ms, Average = 213ms

This one is connected to your router. Just 1 hop away.

Ping statistics for 192.34.76.2:
Packets: Sent = 60164, Received = 56799, Lost = 3365 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 207ms, Maximum = 2666ms, Average = 231ms

This is your router.

Ping statistics for 199.91.189.39:
Packets: Sent = 59801, Received = 56559, Lost = 3242 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 2759ms, Average = 213ms

This is Gilgamesh server

Ping statistics for 199.91.189.234:
Packets: Sent = 59618, Received = 56393, Lost = 3225 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 177ms, Maximum = 2753ms, Average = 217ms

Lost = 106 (0% loss),
Lost = 3365 (5% loss),
Lost = 3225 (5% loss)
Lost = 3242 (5% loss)

See any patterns??

Last night has been the first time I have been able to play without these issues. Logged in at 20:00 to be shocked that I was not lagging. Went round various zones where I have hit the error 90000 but it was perfectly fine. Will see what tonight brings

apparently with the program Spotflux (vpn) all my lag is gone and I am able to play. So far it's been about 10-15 minutes but I haven't had any disconnect or lag. try it out and let me know

RCN: Waltham, MA

Edit: I think Spotflux redirects your traffic so we can skip over the bad hop from Ti or whatever. This might be a solution guys!

Quote:

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Originally Posted by bon3s

apparently with the program Spotflux (vpn) all my lag is gone and I am able to play. So far it's been about 10-15 minutes but I haven't had any disconnect or lag. try it out and let me know

RCN: Waltham, MA

Edit: I think Spotflux redirects your traffic so we can skip over the bad hop from Ti or whatever. This might be a solution guys!

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Sadly it isn't a fix to the real problem. Spotflux does work. it lets you play the game but i shouldn't have to use other softwear to play ff14. thanks for posting the info on the work around but i am still holding out for a real fix. also Spotflux doesn't allow you to use Ventrilo or Team Speak

- BT
- UK
- Every day between around 6-11pm BST

ISP : Free
Country : France
Lags occur especially in the evening 6-12pm