My account was hacked and how it's been handled so far.

How he got hacked is irrelevant, it's how customer service handled the issues that raises concerns.

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Originally Posted by Ryujin_Ketu

A day ago I called SE to have them deactivate my current security token so that I could set up the mobile app one immediately because attempting this myself online was only coming back with "Sorry, we are having difficulties, please try again later" ALL night. So when I got through to the rep, they deactivated it and everything was good. Come to find out all the rep did was "freeze" it so that the 6 digit code that populates doesn't work anymore BUT the token was still attached and activated on my account. SO I could not change my password OR deactivate the token that the rep failed to do because it required the 6 digit one-time password that apparently was frozen.

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This tells me it's SE's fault for leaving his account vulnerable to attack. OP, if you have to call back tomorrow I would suggest you ask to speak with a customer service manager.

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Originally Posted by Silverwalk

Just saw your post and yes, this is how it used to work for me in 1.0

It seems that 2.0 no longer implements this check from what others have said.

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I can confirm this still happens if you try to log in from another IP. I recently tried to log on from my school's WiFi and it prompted me to change my password.

I just log in, appear in the middle of the desert with nothing but worms around me, and Gil sellers instantly whisper me. How is this possible? They surely have some black magic tracking on their sleeves...

If you think your account is safe no matter what you just made a hackers job ten times easier.
Yes I know brute force isn't used as often as other methods but come on brute force use to be consider useless because it would take months to crack passwords. If this is getting easier I am sure other methods are improving as well.
https://securityledger.com/2012/12/n...ds-in-seconds/

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Originally Posted by Crushbone-Hammerfist

Other than these extremely rare circumstances, it's ALWAYS the players fault.

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Ha, haha, ha. Oh, thank you for the amusement. Always eh...the players that get hacked go to the hacker and force him to hack their account. And then they can go on forums and meet ppl like you.

Amusing.

I'd say it's alway the hackers/gold sellers/botters, whatever you call em', fault.

P.S. If companies/countries with millions if not billions of $$$ get hacked one way or another...well...an average user has a chance yo? The only reason ppl don't get hacked is, that someone didn't try yet. And usually noone is hacked on a 1 by 1 basis for the games - mass methods more efficient. Unless u piss someone off :P

This hacking crap is so silly. Sure info can be gotten in other ways from the FFXIV database itself etc but if that was the case it wouldn't be this one isolated incident, no offense.

9/10 it's the users fault. You went somewhere. You downloaded something and you weren't paying attention. I'm sorry if this offends you but it's only the truth.

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Originally Posted by Aramyth

This hacking crap is so silly. Sure info can be gotten in other ways from the FFXIV database itself etc but if that was the case it wouldn't be this one isolated incident, no offense.

9/10 it's the users fault. You went somewhere. You downloaded something and you weren't paying attention. I'm sorry if this offends you but it's only the truth.

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The discussion is too much deep now and he already explained to many replies so he won't admit it even if its true.

I haven't been exactly hacked but I did get something equally worst, a virus and it's because of my own fault and regretted it since.

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Originally Posted by Voqar

I don't understand. How is it SE's fault you got hacked?

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did you even read what the OP said?

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Originally Posted by Dyvid

How he got hacked is irrelevant

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It's very relevant - how it's being handled is irrelevant to the situation. Finding out how is a much bigger concern than the fact SE is "doing nothing" or "slacking".

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Originally Posted by MusouMugen

Ha, haha, ha. Oh, thank you for the amusement. Always eh

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How is it people can go without any obvious protection (AV, Spyware blockers/firewall) and never get hacked, yet some people with all the bells and whistles end up being hacked? You may not believe it, but user error is the largest if not main factor in a hacking. You think people that hack the pentagon just "guess" protocols? No, they exploit human error.

Well I guess I'll throw in my experience so far as well. But before I do that I want it to be known

- I did NOT buy gil, I F'N hate gold sellers with a passion.
- I did NOT visit their site, ever. I blacklist that shit the second it gets spammed.
- I did NOT download anything new since the day FFXIV was released.
- I did NOT share my account information with anyone.

I waited 2 hours in the Live Chat queue until I got to my turn when it immediately Canceled my chat and told me there was no one available. I opened an Email support ticket and am still waiting for them to get back to me. I'm on the phone right now waiting to get a hold of SOMEONE to get this crap resolved. I've played tons of MMOs in the past and this is the first time I've got hacked.

I guess it kind of is my fault. Every time a spammer whispered me in the game, i told them "a piece of my mind"...suppose that was a bad idea. I just hope I can get my account back soon!. :mad: