Standard 1.0 / Legacy -> phisical CE purchase

Than you think they would get the message.

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Originally Posted by khovel

from their web page listing all the pricing options for the different versions of the game. If people stopped to read about the different versions, as in find out why there are 9 different versions of the game to buy, we wouldn't have this problem to begin with.

http://na.finalfantasyxiv.com/pr/product/

** The Collector's Edition digital upgrade offers customers the ability to upgrade their standard FFXIV account to digital Collector's Edition status via the “FFXIV Service Center” website that is scheduled to be opened at the launch of official service, which then grants the in-game bonus items included with the Collector's Edition. Customers in possession of the Collector's Edition for either version 1.0 or A Realm Reborn will receive these Collector's Edition items without needing to purchase the upgrade.

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Thanks for trying to help, but some of us bought digital as a pre-order to get the pre-order bonus/early access. Furthermore, some bought the physical CE to have a physical copy/goodies. I think most of us were aware we could do the upgrade from 1.0 on launch day, but we were NOT aware we could not link our digital or physical CE with our 1.0 accounts. I wouldn't be in this boat if they had offered non-Legacy 1.0 members a way to get pre-order items and early access.

Personally, I have a digital CE PC code for my 1.0 PC game and cannot activate the CE, but could activate pre-order, much like everyone here. Supposedly they are reviewing my support ticket, but I have a feeling I'm going to end up having to try and sell this CE code. :(

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Originally Posted by JDgamechic

Thanks for trying to help, but some of us bought digital as a pre-order to get the pre-order bonus/early access. Furthermore, some bought the physical CE to have a physical copy/goodies. I think most of us were aware we could do the upgrade from 1.0 on launch day, but we were NOT aware we could not link our digital or physical CE with our 1.0 accounts. I wouldn't be in this boat if they had offered non-Legacy 1.0 members a way to get pre-order items and early access.

Personally, I have a digital CE PC code for my 1.0 PC game and cannot activate the CE, but could activate pre-order, much like everyone here. Supposedly they are reviewing my support ticket, but I have a feeling I'm going to end up having to try and sell this CE code. :(

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^ This. Some of us noticed a very long time ago that the "Digital Upgrade" to the CE version wasn't pre-orderable, meaning 1.0 Standard Account holders wouldn't be able to play in early access if we opted to wait for official release and do the Digital Upgrade. And so me (and it seems like many others) opted to preorder and pay extra ($20 versus $50 for CE Digital Download or even $80 for the physical CE) so that we could get the CE bonuses in addition to keeping our 1.0 accounts as well as getting early access.

This really shouldn't be as big of an issue to fix as SE is apparently making it out to be. I'm hoping it gets resolved soon, but it's a slight relief to know I'm not alone in this problem. I was really frustrated that I couldn't register my CE code from my Amazon purchase of the digital download of the CE. I come here and lo' and behold, it's a widespread problem.

Figures. Please SE, set a better precedent with your customer service this time around. Some of us still have nightmares of calling SE customer support in FFXI.

I had a 1.0 account and pre ordered the physical pc CE back in may for all the in game items and early access. I went on the Mog station site to enter my key and I'm a dumbass (SE's vague dumb layout doesn't help) and registered my CE key to a whole new service account... Sent in a ticket and queued up in live chat to see if they can upgrade my standard account and get rid of the new one I created on accident.

Other games like WoW had options for people that wanted to upgrade from standard to CE and even FFXI had an option to overwrite existing reg keys with new ones. I bought the SOA expansion where it gives you the chocobo shirt and all of the previous add ons (even though I already had them all) ect and it worked fine.

Why Sqaure... Why must you be like this :(

Because they overlook industry standards its good thing Square Enix has a lot of money because they have terrible support.

Update: Was in live chat queue for hours, got to number one and was told that no representatives where available and got re queued in behind 193 people. I'm an impatient person, so I'm just going to cancel my ticket and pay the dumb 20 dollars to upgrade... I'm not too upset seeing online gaming is a cheap alternative to going out with friends in regards to entertainment.

Hope you guys get all of your stuff sorted out.

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Originally Posted by Sweet_Rollanberry

Update: Was in live chat queue for hours, got to number one and was told that no representatives where available and got re queued in behind 193 people. I'm an impatient person, so I'm just going to cancel my ticket and pay the dumb 20 dollars to upgrade... I'm not too upset seeing online gaming is a cheap alternative to going out with friends in regards to entertainment.

Hope you guys get all of your stuff sorted out.

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It´s so sad when someone tries to contact the support and gets no help, leading to one giving up and buys the darn upgrade instead. SE really needs to get this fixed asap!

Any news on this? Thinking about selling my codes and just purchasing the digital CE but to be honest this is just plain stupid...
Come on Square Enix, set this right!

I wish I did not open mine!

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Originally Posted by divinehope

I wish I did not open mine!

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I just don't see how a code could be used as a upgrade, damn I feel the same way man.