Promotion is up on Amazon

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Originally Posted by ErryK

Here's a tip I got that should help you guys get your codes, if you contact customer service via chat and tell them that you hadn't received the code, they'll give you a code that works. :D

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I confirm this works. I got my items in-game.

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Originally Posted by Tsukino

I'm really confused about how this thing works. I have multiple games already pre-ordered on Amazon that have the code listed at the bottom. Would I have to cancel one and then order it again to get a code?

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Contact support, if that doesn't work or you don't want to, you can just cancel and re-order with just a few clicks.

Just want to confirm that contacting support works. My order shipped and the code email did not get sent with it, so I contacted them (to see if I could get it quicker) and they gave me my code. :)

So the codes do work now? I got one from Amazon and it said the code was invalid. I told Amazon this and they told me the promotion does not start til tomorrow.

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Originally Posted by Jillian

So the codes do work now? I got one from Amazon and it said the code was invalid. I told Amazon this and they told me the promotion does not start til tomorrow.

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I already have my items in-game. Make sure there's no extra spaces when you paste the code.

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Originally Posted by Cupcakesu

I already have my items in-game. Make sure there's no extra spaces when you paste the code.

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There isn't. I guess they gave me an invalid code. I have to contact CS again. Thanks for the confirmation.

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Originally Posted by Jillian

So the codes do work now? I got one from Amazon and it said the code was invalid. I told Amazon this and they told me the promotion does not start til tomorrow.

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This happened to me as well. I hope this gets sorted out soon!

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Originally Posted by Cupcakesu

I already have my items in-game. Make sure there's no extra spaces when you paste the code.

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You do get both the maid AND butler outfits, right? I just wanna make sure in case I ever decided to switch back to a female character.

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Originally Posted by NorthernLadMSP

You do get both the maid AND butler outfits, right? I just wanna make sure in case I ever decided to switch back to a female character.

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You get both.

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Originally Posted by Cupcakesu

Just want to confirm that contacting support works. My order shipped and the code email did not get sent with it, so I contacted them (to see if I could get it quicker) and they gave me my code. :)

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Just got my shipping notice and they didn't send the code either. Contacting support now. :(

No luck on getting the code. :( Support stated it'll be sent out up to two days after receiving notice of shipping. Guess it's luck of the draw which support person you get.