Did not get in beta despite having Legacy

Hopefully the ticket I filled out will help me get some resolve based on the post by the Reps. I have comcast as well and have yet to receive my invitation, Legacy Member, of course.

Thank you for getting us this information!

Quote:

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Originally Posted by Darkillumina

Question,

Let us assume someone applies their Beta Key to their FFXIV account that they used for the 1.0 beta that was long since cancelled. For some reason it was listed as account #1 instead of their actual legacy account which is listed as number 2. Any way to get the beta access switched over to their regular legacy account?

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This happened to a friend of mine as well. It really, really needs to be fixed. If it isn't, he won't be able to play with his legacy character at all come phase 3 of beta.

This seems to have happened to a lot of people, and the confusing SE account management system is to blame. If you participated in the original 1.0 beta and then bought the game, there is a good chance that you have two Final Fantasy XIV accounts. While it was possible to use your FFXIV 1.0 Beta account to register the retail version, that was not the most obvious choice during game setup. So a lot of people ended up with two "service accounts": one from the beta and one for the regular version. The screen where you select service accounts makes no mention of which is which.

The beta invitation email that listed his beta registration code was confusing, saying something like "FFXIV account 1" through "FFXIV account 8" or something, with a registration code listed next to "FFXIV account 1" and all of the other rows blank. So when he was presented with a screen on the SE account management system with two different XIV accounts, he chose the first one.

Wrong choice. That was the deactivated 1.0 beta account (not that he had any way of knowing). Now he's screwed.


I really hope that SE does two things:

1) Give out new beta codes to those who have registered theirs to the wrong FFXIV account. This happened not because they are stupid, but because the Square Enix account management system is confusing.

2) Overhaul the SE account management system for ARR. Make it simple to use!! How about having a link directly from the Lodestone that takes you straight to your FFXIV account without having to navigate the account management system to get to it. And rather than a "service account" section, call it something like "My Games". From the selection screen, list whether an account is active or not, and when it expires.

Setting up and managing accounts has to be simple. I saw several criticisms of the account setup and payment process in reviews of XIV version 1.0. This may have been lost among the other criticisms of the game, but several reviewers found it to be a problem. With all of the blood, sweat, and tears that have been poured into making XIV version 2.0 an excellent game, it would be a shame to leave the account management system as it is. For the sake of the game and the people who have worked on it, please get this right, SE!

No more confusing tabs on the left-hand side of the screen like "List Options Continued Automatically", "Review Service Fees", "Select Service", and "Confirm Account Status". All of those appear on the left of the screen with no indication as to what they apply to. Are they talking about my SE "account", or individual game "accounts"? Which "service" are they talking about? What do you mean by "options continued automatically"?

This would be much easier if there was just a "Games" screen with tabs for each online game I used, telling me whether the account was active. Then when I click on "Final Fantasy XIV" you could show me my subscription length, how much I'm paying, and when my next billing date is. It should also list my characters and retainers (assuming retainers will be tied to your game account in 2.0).

If Square Enix has any doubts as to how this should be done, take a look at how other MMOs handle their account systems. I have found almost all of them more intuitive and easier to use than the SE system. Please, don't get this wrong as you launch 2.0!



(Yes, this really happened a friend of mine, and not me.)

Quote:

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Originally Posted by Bayohne

Greetings,

We'd like to assist anyone that is potentially affected by this issue. If you are a Legacy member that has not received their Beta Test email, please create a ticket using this link: FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Product & Services
• Contact Sub Category: Beta Test
• Contact Details: Blocked Beta Test Invite

Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide only the following:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Registered Date of Birth on Square Enix Account

Our agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

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So.... How about the ones (like me) that received the email, but went to go register it and got, "sorry, this account can't be registered because its cancelled."

Quote:

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Originally Posted by Rane

This happened to a friend of mine as well. It really, really needs to be fixed. If it isn't, he won't be able to play with his legacy character at all come phase 3 of beta.

This seems to have happened to a lot of people, and the confusing SE account management system is to blame. If you participated in the original 1.0 beta and then bought the game, there is a good chance that you have two Final Fantasy XIV accounts. While it was possible to use your FFXIV 1.0 Beta account to register the retail version, that was not the most obvious choice during game setup. So a lot of people ended up with two "service accounts": one from the beta and one for the regular version. The screen where you select service accounts makes no mention of which is which.

The beta invitation email that listed his beta registration code was confusing, saying something like "FFXIV account 1" through "FFXIV account 8" or something, with a registration code listed next to "FFXIV account 1" and all of the other rows blank. So when he was presented with a screen on the SE account management system with two different XIV accounts, he chose the first one.

Wrong choice. That was the deactivated 1.0 beta account (not that he had any way of knowing). Now he's screwed.


I really hope that SE does two things:

1) Give out new beta codes to those who have registered theirs to the wrong FFXIV account. This happened not because they are stupid, but because the Square Enix account management system is confusing.

2) Overhaul the SE account management system for ARR. Make it simple to use!! How about having a link directly from the Lodestone that takes you straight to your FFXIV account without having to navigate the account management system to get to it. And rather than a "service account" section, call it something like "My Games". From the selection screen, list whether an account is active or not, and when it expires.

Setting up and managing accounts has to be simple. I saw several criticisms of the account setup and payment process in reviews of XIV version 1.0. This may have been lost among the other criticisms of the game, but several reviewers found it to be a problem. With all of the blood, sweat, and tears that have been poured into making XIV version 2.0 an excellent game, it would be a shame to leave the account management system as it is. For the sake of the game and the people who have worked on it, please get this right, SE!

No more confusing tabs on the left-hand side of the screen like "List Options Continued Automatically", "Review Service Fees", "Select Service", and "Confirm Account Status". All of those appear on the left of the screen with no indication as to what they apply to. Are they talking about my SE "account", or individual game "accounts"? Which "service" are they talking about? What do you mean by "options continued automatically"?

This would be much easier if there was just a "Games" screen with tabs for each online game I used, telling me whether the account was active. Then when I click on "Final Fantasy XIV" you could show me my subscription length, how much I'm paying, and when my next billing date is. It should also list my characters and retainers (assuming retainers will be tied to your game account in 2.0).

If Square Enix has any doubts as to how this should be done, take a look at how other MMOs handle their account systems. I have found almost all of them more intuitive and easier to use than the SE system. Please, don't get this wrong as you launch 2.0!



(Yes, this really happened a friend of mine, and not me.)

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I suffered from all this. Though I don't even get to apply the code, because I can't even get to that point because it says the account is cancelled, I remember back at 1.0 not knowing it was possible to reactivate the beta account... And this was after applying my CE codes. So all my items went to a cancelled account. Never got them.

The suspense is killing me! Is it possible to find out if all the e-mails have been sent out?
Or are you still in the process of sending them out? I'm Legacy and have not got my e-mail yet all my friends have that were Legacy :(
I submitted a support ticket, but I think it's a may be a bit premature because I don't know if Square-Enix is finished sending out all the e-mails. But I sent it, because I'm hoping it can get resolved before this Friday so I can join you all on Monday :D

But if I have to wait, I have to wait. *sigh* /sadpanda
http://kita.com.ua/uploads/tiny_mce/...7.jpg?hash=132

Quote:

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Originally Posted by Linkurrra

The suspense is killing me! Is it possible to find out if all the e-mails have been sent out?
Or are you still in the process of sending them out? I'm Legacy and have not got my e-mail yet all my friends have that were Legacy :(
I submitted a support ticket, but I think it's a may be a bit premature because I don't know if Square-Enix is finished sending out all the e-mails. But I sent it, because I'm hoping it can get resolved before this Friday so I can join you all on Monday :D

But if I have to wait, I have to wait. *sigh* /sadpanda
http://kita.com.ua/uploads/tiny_mce/...7.jpg?hash=132

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Look up, they are done sending invites to legacy members.

So has anyone got a reply from SE via their CS ticket? I have not heard nothing back as of yet. Sent ticket in lastnite.

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Originally Posted by NamudNevets

So has anyone got a reply from SE via their CS ticket? I have not heard nothing back as of yet. Sent ticket in lastnite.

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Not I :( I wonder why we need these email? When can't they just make it "keyless entry" and put a link on our square enix account services page or something?

Seems a lot less time consuming than sending thousands of individual emails. But, then, I don't know much about Web design, so I'm probably wrong.

Quote:

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Originally Posted by Sephrick

Not I :( I wonder why we need these email? When can't they just make it "keyless entry" and put a link on our square enix account services page or something?

Seems a lot less time consuming than sending thousands of individual emails. But, then, I don't know much about Web design, so I'm probably wrong.

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I would just think they would flag accounts with legacy for access, but IDK its not my field either lol. Still got time so I'm still chill but as time gets closer I'm a start bugging :)