Unable to use Visa debit (north American)

Update on my end (error 401) - decided to ring up my bank (EU). Turns out the bank itself blocked any transaction towards Square because of "safety concerns". They removed the flag and I should be fine now.

¯\_(ツ)_/¯

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Originally Posted by Lonefellow

Update on my end (error 401) - decided to ring up my bank (EU). Turns out the bank itself blocked any transaction towards Square because of "safety concerns". They removed the flag and I should be fine now.

¯\_(ツ)_/¯

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This is golden.

Please add physical game time card in Canada/Mexico. I see in my local store having those Blizzard game time card for WOW. And add Canadian Dollar/Mexican Peso to USD convert price because we are in NA too. For a big MMO, accesibility is Key and yet you guys cannot do it properly, meanwhile competitor, Blizzard, they are doing it.

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Originally Posted by Lonefellow

Update on my end (error 401) - decided to ring up my bank (EU). Turns out the bank itself blocked any transaction towards Square because of "safety concerns". They removed the flag and I should be fine now.

¯\_(ツ)_/¯

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Good to know you solved your issue. I'd actually suspected something like that might be a possible cause of many of the current issues for some people, as it happened to me once before with the SE Account Management System way back in version 1.0 - back then there wasn't even direct credit card/debit card billing, but you had to use a (somewhat shady) third party vendor called 'Clicknbuy' to act as a middleman for subscription (the only other options were using a third party time card called Ultimatepay or something I think it was called, and Crysta - which wasn't available for players in Australia which is where I live, and still isn't).

When I went to sign up for FFXIV even after creating a Clicknbuy account like I was directed, every time I tried entering the payment details on the SE Account Management System for it it just threw up a weird error from my bank telling me to call a certain number. Turns out, it was actually Visa's security number, and that they were indeed blocking all transactions from Clicknbuy to my Visa debit card without any direction from the bank - a quick verification of my details and Visa removed the block. I never had another issue with my card with FFXIV. (Eventually SE kicked Clicknbuy to the kerb and introduced actual direct credit card/debit card billing just before 1.0 was shut down and ARR launched, which I immediately switched to).

So maybe something similar might be happening here again, and your situation seems to confirm that. So, for those affected, maybe try contacting either your bank or your card vendor (Mastercard or Visa) and see if there is any block on the card towards SE that may be preventing it from being used and see if it can be removed.

UPDATE: I was able to use PayPal to purchase the Crysta that I needed. Apparently it was because I had some kind of blockage if you will from either cookies or my cache So I cleared them out and it went through.

For me I'm unable to use any payment method offered. Might just have to break down and use a gametime code and lose access to my retainers until I can pay for them.

It seems Visa Debit is starting to work again. My friend's subscription went through fine today.

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Originally Posted by DynnDiablos

It seems Visa Debit is starting to work again. My friend's subscription went through fine today.

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My spouse's automatic sub payment went through just fine and they were able to able to buy stuff from the store but only by using Amazon Pay. I'm still unable to directly purchase anything directly, regardless of method.

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Originally Posted by DynnDiablos

It seems Visa Debit is starting to work again. My friend's subscription went through fine today.

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Automatic subscription will go through anyway, whatever the card. If your sub is on automatic, you're still on the old system. That might be the reason.

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Originally Posted by boomkinburger

My spouse's automatic sub payment went through just fine and they were able to able to buy stuff from the store but only by using Amazon Pay. I'm still unable to directly purchase anything directly, regardless of method.

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Just posting to confirm that the debit cards are still not being accepted by the system. Amazon Pay is working though along with if you choose to use it Crysta

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Originally Posted by DynnDiablos

It seems Visa Debit is starting to work again. My friend's subscription went through fine today.

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Mine went through fine on my sub. The key was it was setup before the change. If your friend tries to buy from the store or change something like adding a retainer it may very well fail.

I tested this by adding a retainer and suddenly my Visa Debit that worked a couple days before stopped working.