Unable to log in on PS4 :(

Any idea if i we change our region will that make a difference? mine is Europe & Other Regions

sent another ticket to SE, filed a complaint with Etisalat, tried PSN chat (which is not working atm) and did all the things in the link that SE gave me and still nothing.... all those poetics, laws, esoterics, beast tribe tokens, and overall enjoyment out of the window...... T_T

I'm playing on pc now :) its fine ,its the same ,all you need xbox controller

damn u pc master race! T_T joking aside, pc playing friends are having a go at me now for playing thru a console :(

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Originally Posted by Kamote

damn u pc master race! T_T joking aside, pc playing friends are having a go at me now for playing thru a console :(

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bumping this thread. i just encountered this "Version Check" issue yesterday morning and am also located in the UAE atm (w/ etisalat as my ISP).

did anyone have any luck yet? particularly with support, or changing port/security settings? this is my 2nd going on 3rd day.

btw, my version says 2015.12.12 with a bunch of zeroes. did deleting/re-installing help any of you? thanks.

I'm not extremely fluent in all this technical stuff but I'm trying my best so bear with me lol.

When I contacted SE chat support, the agent ran a trace route test to see if he could send/receive data packets from the US to here (Abu Dhabi, UAE). He said that at some point the data packets fail to reach. He suggested I use port forwarding (which didn't solve the problem) and contact my ISP (Etisalat) to see if they could had any solutions. Ofcourse, Etisalat customer care representatives didn't know what a data packet was, all they could do was reboot my modem/router from their end which didn't help. I asked them if they'd made any changes to their servers in the past week (4-5 days ago specifically) and they said they hadn't. So I'm thinking that it may be more of a Sony/PSN-related issue that affected all Etisalat users, maybe it was the last PSN update.

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Originally Posted by XeinoLoco

I'm not extremely fluent in all this technical stuff but I'm trying my best so bear with me lol.

When I contacted SE chat support, the agent ran a trace route test to see if he could send/receive data packets from the US to here (Abu Dhabi, UAE). He said that at some point the data packets fail to reach. He suggested I use port forwarding (which didn't solve the problem) and contact my ISP (Etisalat) to see if they could had any solutions. Ofcourse, Etisalat customer care representatives didn't know what a data packet was, all they could do was reboot my modem/router from their end which didn't help. I asked them if they'd made any changes to their servers in the past week (4-5 days ago specifically) and they said they hadn't. So I'm thinking that it may be more of a Sony/PSN-related issue that affected all Etisalat users, maybe it was the last PSN update.

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no surprise @ etisalat. i'm only here temporarily and they've been so dismal already.

so... does this mean just waiting it out? as in, will it resolve itself? or is it a good idea to contact Sony/PSN support at this time? kinda stumped here. and i just resubbed for 3 months :/

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Originally Posted by gtavaddict

I am downloading the game on pc right now, this is the version number showing on the screen:
2015.12.09.0000.0001
while in ps4 this is the version number that do not want to change:
2015.12.09.0000.0000
I deleted the game from my ps4, reinstall, then when it was downloading it was :2015.12.09.0000.0001, but when its done downloading it came back to 2015.12.09.0000.0000, so there is an issue updating that version. i don't think the ISP blocked anything.

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2015.12.09.0000.0000 doesen't create any problems, my system states that version number and able to log on fine.

Breaking News:

I've spoken to an SE agent who was able to provide me with vital information regarding our issue.

"After completing a Trace Route test to your Public IP Address, we are indeed detecting data packet-loss at the following server/location:

[SERVER URL: lon-ra-ge-1-0.emix.net.ae /IP ADDRESS: 195.229.4.71]

This may be the reason for your ongoing connection/communication issue. This is usually caused by an active firewall/security protocol currently active on this "backbone" server, and is interrupting the data packets required to communicate with the FFXIV servers. Unfortunately, as this is a "backbone" server utilized by your Internet Service Provider, this would have to be rectified by your ISP by either removing any active firewalls/security protocols, and/or re-routing your network settings to bypass that server/location entirely.

If they attempt to do this and you are still experiencing issues I would suggest asking a Line Technician to come out to your house. Most ISPs offer this service and it is free of charge. If they make an adjustment at this point and it doesn't fix the issue I would definitely say give this a try."