From my understanding from reading everyone's post and my own experiences, the entire payment system is completely down.
Printable View
The payment system is still down for me in Australia, and the customer support always says "We will deliver the problem to higher up...blah blah blah" same kind of response for every ticket i sent. Guess the "higher up" are too busy fixing the new patch to even bother fixing the payment system.
My trial just ran out and I can't renew my subscription either. I've tried multiple browers / no add-ons, credit / debit / paypal, logged onto VPN, and tried to add crysta. Nothing works.
Here in France, I get these 401 / 601 errors too.
Tried to subscribe again after a few months, and this occurs, with 2 different credit cards.
Anybody found something ?
Same problems here. Been dealing with these payment issues for quite a while now. I want to give them my money... they just won't take it.
here is the tip i succeed . im not sure if its the real solution , and i havent tried on auto renewal methods .
1.go to mog station .
2.select 'square enix account setting' tab
3.select 'register/update payment method'
it will lead you to another page, and select UNREGISTER first.
i believe this will clean up your payment info.
(i followed the customer support advice, i decide add crysta instead of use my credit card.)
and I choose credit card as my crysta payment method, it worked.
i have to mention, i got same error when i tried to add crysta by ultimate pay or credit card before i tried those tips above,
i hope it could help u guys.
I have also encountered these issues, and it turns out it's because of a browser extension I use, noscript. Because the actual payment site goes by too quick to whitelist, I just disable it while I'm updating payment info.
Same thing here. 30 day trial ends. I set up account and get the error code 601. Go to get crysta, denied. Pick up a game card and they have to email me the activation number for the account which I still haven't received.
Fix these issues and maybe more people would play this game. No point to update a game if you can not update the payment options.
Sadly, with the discontinuation of the Ultimate Game Card this work around is no longer possible... and the official FF time cards actually are more costly per month than if a longer subscription is purchased with crysta or a card that would work through the site... also they are out of stock at PCgamesupply anyhow for official FFcards for US customers...
*le sigh*
Please, please someone tell me this will be repaired so that in the future there are payment options that are available directly rather than through vast work-arounds and the precarious juggling of multiple account transactions.
I'm certain I am not the only one that feels like it would be nice if preloaded debit and gift cards were accepted as well instead of the current (and dreaded) 401/406 issues.