Appeal to Square Enix regarding subscription prices for BR and RU

As an Eorzean and a player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Kilyk Elenyak, Eorzean from Behemoth, and may you all ever walk in the Light of the Crystal.

My sisters and brothers in arms from Russia and Brazil, all Eorzean just like me, are counting on us to achieve a better solution, which we believe should benefit all, players and SE alike.

This is Astella Sky, Eorzean from Balmung, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.
This is Matsuna Ciel, Eorzean from Behemoth, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Ralph Mythrilheart, Eorzean from Behemoth, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike. I'm still waiting.

This is Rofel Dokfel, Eorzean from Sargatanas.

I support this, the company should respect their own ToS.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Adamanta Devilish, Eorzean from Brynhildr, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Akatsuki Shinobi, Eorzean from Lich, and may you all ever walk in the Light of the Crystal.

As an Eorzean and a player from Russia, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Sateraito Kajo, Eorzean from Lich, and may you all ever walk in the Light of the Crystal.

My sisters and brothers in arms from Russia and Brazil, all Eorzean just like me, are counting on us to achieve a better solution, which we believe should benefit all, players and SE alike.

This is Solara Flynn, Eorzean from Zodiark, and may you all ever walk in the Light of the Crystal.

As an Eorzean and a player from Russia, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is La Sylphide, Eorzean from Cerberus, and may you all ever walk in the Light of the Crystal.

As an Eorzean and a player from Russia, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Dog Furry, Eorzean from Omega, and may you all ever walk in the Light of the Crystal.

My sisters and brothers in arms from Russia and Brazil, all Eorzean just like me, are counting on us to achieve a better solution, which we believe should benefit all, players and SE alike.

This is Lele Santoix, Eorzean from Lich, and may you all ever walk in the Light of the Crystal.

My sisters and brothers in arms from Russia and Brazil, all Eorzean just like me, are counting on us to achieve a better solution, which we believe should benefit all, players and SE alike.

This is Aru Rako, Eorzean from Omega, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Asahara Akiyama, Eorzean from Balmung, and may you all ever walk in the Light of the Crystal.

Forgive me for going off rails but since the other topic was suddenly closed, I don't know where else we can talk about this.

Any news?

As an Eorzean and a player from Russia, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Nomiko Mizuno, Eorzean from Sargatanas, and may you all ever walk in the Light of the Crystal.

Quote:

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Originally Posted by Rofel

Forgive me for going off rails but since the other topic was suddenly closed, I don't know where else we can talk about this.

Any news?

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SE has pretty much declared the discussion closed and mods are locking/deleting any threads that bring it up again. Please do not start that here and risk getting this one shut down as well. If you have questions/comments please check out the original discussion thread. It was locked but at least hasn't been deleted. It's extremely long because almost every possible thing that can be asked or commented about it was already said.

And no. We are still being ignored by SE, so no news.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Aura Mythrilheart, Eorzean from Behemoth, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Arvaria Braescher, Eorzean from Aether, and may you all ever walk in the Light of the Crystal.

As an Eorzean and a player from Russia, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Lilith Tepes, Eorzean from Cerberus, and may you all ever walk in the Light of the Crystal.

As an Eorzean and player from Brazil, I join this cause because I believe it is possible to achieve a better solution, one that could benefit all, players and SE alike.

This is Viral Aether, Eorzean from Behemoth, and may you all ever walk in the Light of the Crystal.

As a heads up to anyone still looking here: a link for this thread has been forwarded to SE_Kahuna on Reddit. I got a reply saying it has been forwarded internally, but that these things may take time.

I thank everyone for posting here. This thread went much farther and further than I anticipated. Y'all are amazing.

Cheers~
Midnight Marvin

Hey everyone! IT WORKED!

...kinda. Sorta.

Get a load of this: THIS.

They acknowledged the price increase (finally), and acknowledged how much of a screw-up the communication on the issue was. They are not changing the prices back permanently, but they are:

1 - Changing them back for 69 days (nice), starting on august 16th, after which they will revert to the increased prices. This effectively gives us 60 days notice, plus a chance to top off our subs to 180 days if we so desire.

2 - Will be giving us 30 days, free of charge.

While this is not exactly the change we were championing for in this thread, as we still believe that it would be beneficial to both the players and SE to implement regional pricing in order to make the game more affordable and populated (and not just to BR and RU markets, mind you), this is, nonetheless, an acknowledgement in SE's part of the poor handling of this change, plus reparations for the grief caused by said change.

Now, if this is enough or not, that will be down to each and every indiviaual player. But at least SE has taken a step back and took the necessary measures so that us, BR and EU players, will no longer feel as much wronged as before. Mind you, had SE taken these measures at the moment these changes were put in effect in the first place, this whole thing would not have blown up in their faces nearly as much as it did. But I digress.

Fact is, considering this is a monolithic profit-driven japanese company (i.e., not very much flexible, if at all), this is probably the best we could have hoped for. And I would like to believe we played a part in enacting this change, my fellow Eorzeans. So, I salute you all, and I thank you for your engagement on this matter.

Cheers~

Midnight Marvin

Wow... I'm shocked, and pleasantly so. This is so much more than I would have ever expected from SE. While I certainly wouldn't have complained if they had decided to keep regional pricing in some form, going as far as they are to make up for things is way, way more than I had thought was possible. In all honesty, I would have been satisfied with the first paragraph or two of that announcement, acknowledging our position and apologizing for how they handled things.

Way to restore my faith in your CS department, SE. Good job.

And a big thank you to Holygriever, Seturian, Doppelshifter, and all the other players who organized the appeal and the ones who banded together to support it and bring this to SE's attention.

For me actually it meant nothing at all. At least I finally know where to stand for, which is not paying for the price asked. I wish I could know this before Stormblood, I could have invested my money in somewhere else. I prefer pretty much buy another Steam game than pay this sub. I've to say I'm still pissed off, and probably not going to recommend the game nor buy any more products from SE in following years. All I had to say for the SE answer is, thanks for nothing.

As of August 16th prices will be reverted back to the old prices for a period of 2 months. That is more than a fair warning and also very generous of SE.


http://na.finalfantasyxiv.com/lodest...362.1498768220

It appears they are even going to give you 30 days free for those that had to pay the increased price. SE has shown they care about their customers.

Although this was not the best possible scenario I still take my hat off for SE.

They didn't need to do all that they did, but this was honestly the best way to keep a balance with their interest and a bit of "Sorry, our bad" for us.

I wasn't expecting anything anymore, but this leaves me pleased enough as it is.

We did it guys! I'm happy for other players now.
Good job standing as a team for this. :)

I'm gobsmacked. I wasn't expecting much of anything to come from SE about this. Sure, I still believe regional pricing would be the way to go (for the purposes of equity not equality), but in light of the situation, temporarily reverting the prices to give people chance to prepare, AND to give the affected users 30 days free gametime. I just... wow. I'm absolutely blown away. Sure, I'm not affected by this, but you have to hand it to SE, that was well done.

Now, since equality is what they're after... how about bringing us British users in line with everyone else (you know, to keep in consistency with your post SE)?

To all my colleagues on this difficult road, I salute you. (ಠ_ಠ)/ (ಥ_ಥ)7 We did it.
I must say that I did not count on free time or something similar. Even though regional prices will be lost soon and many players can leave after this, this is a generous step towards the community, holding prices for 2 months will allow players to decide for themselves whether they want to play after that or not. I take off my hat in front of you SE. You were able to resolve such a difficult situation.

Huh, i didn't even hope anymore for an official response anymore.

But they didn't only do that, they reverted the price for a bit AND give out freebies?

I'm pleasantly impressed. As i'm able to accept the new price anyway, now i have no grudges in doing so.

(Hello again, Eorzeans. I'm back from the Void)

...While I welcome (most of) what SE did with this announcement, I sadly think it's kind of "too little, too late".

Don't get me wrong, if they had done this from the beginning (save from the free 30 days part), this would've been a lot closer to industry-standard behavior (Blizzard did the same thing when they had to announce price increases for WoW last year, for example). But they waited almost a month to do what they should have done from the get go, and I'm afraid giving 30 days of play time as part of the "apology" just sounds... condescending.

...Actually, condescending is the whole tone of their announcement. They're repeating the argument of "equal prices", which is both an outdated procedure from a monolithic and slow-moving corporate mind (just look at how many online services and games are expanding their regional prices, instead of rolling back on them), and also... actually inaccurate. As some other Eorzeans pointed out, the UK, Australia and New Zealand (with possibly other places) still have their own regional prices due to devaluation of their currencies due to political and/or economical turmoil (in UK's case, their own political/economical drama and subsequent currency devaluation started after Russia's but before Brazil's), and Square Enix isn't including them in the "equalization".

And no, I'm not asking for SE to increase their prices too. I'm just pointing out that their argument that "we're just equalizing prices" does not hold water, and it just sounds like they're trying to sound like they're being nice and going an extra mile for us, when in fact... they were reluctant to walk a single step.

I understand if you folks think this is enough for you folks to feel vindicated or at least feel "it's enough for me to stay for a little longer".
...but I wouldn't paint SE as "being the generous nice guys" just because "they gave us free 30 days". They're gonna bathe in a peak in subscription purchases from BR and RU players for the "reduced prices period" and then will proceed to discard us like originally planned. That really doesn't sound like "generosity" to me.

I'm happy for all of you who will be able to stay in Eorzea a little longer. But I already had my share. It was a wonderful ride, one of the best games I've ever played in my whole life, but Square Enix just proved that they just want my money faster even if it costs my loyalty. And my loyalty it did cost.

Goodbye, Eorzeans. May you ever walk in the Light of the Crystal.

Quote:

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Originally Posted by ArcanoJones

As of August 16th prices will be reverted back to the old prices for a period of 2 months. That is more than a fair warning and also very generous of SE.


http://na.finalfantasyxiv.com/lodest...362.1498768220

It appears they are even going to give you 30 days free for those that had to pay the increased price. SE has shown they care about their customers.

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Nope they don't, this was just some kind of way to try to make amends for fooling people buying the Stormblood. If they really care, they would have announced this before Stormblood, not after everyone brought it, and now are left with a game they can't afford anymore. SE can take back this useless 30 days, the end will be the same. I don't know why I give a %$# of coming back here to waste time.

I do not understand, what are you thinking? Why do not you see that nothing has changed, because they put the price at a general level, I do not need your 30 days, you can take your handouts back!
The people do not be dumb macaques, demand that everything be returned back as it was .... please open your eyes

I am just shocked that so many people are okay with this turn of events. This is literally SE just covering their asses while still doing this horrible move, nothing has been actually done.

What do people want, bar the sub remaining the same? SB refunds? Legitimately curious. I mean i agree this does seem intentionally timed to sell SB copies, but now i am curious about what the intention was. The price will change, so faced against that, is the goal refunds?

Quote:

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Originally Posted by Gumbercules

What do people want, bar the sub remaining the same? SB refunds? Legitimately curious. I mean i agree this does seem intentionally timed to sell SB copies, but now i am curious about what the intention was. The price will change, so faced against that, is the goal refunds?

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Refunds wouldn't be the worst option, in all honesty. The timing is just too slimy, really.

Quote:

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Originally Posted by Artikof

Refunds wouldn't be the worst option, in all honesty. The timing is just too slimy, really.

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Sorry but you got enough value from Stormblood that you do not deserve a refund.

SE is a business an no business in their right mind is going to generate bad publicity before launching an expansion, you were on borrowed time with your cheap subs and it was going to come to an end eventually.

Quote:

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Originally Posted by Rita1989

Sorry but you got enough value from Stormblood that you do not deserve a refund.

SE is a business an no business in their right mind is going to generate bad publicity before launching an expansion, you were on borrowed time with your cheap subs and it was going to come to an end eventually.

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In contrast to the condescending tone of the post I quoted...

To BR and RU players, how much (in your currency) is a monthly sub and how much did you have to pay for the Stormblood expansion? I'm curious to know. Because enticing customers to buying Stormblood then suddenly raising your prices without notice is what generates bad publicity.