EDIT: wrong thread for what i was trying to post xD
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EDIT: wrong thread for what i was trying to post xD
Hopefully that's just a procedure they need to go through before the investigation as to whether your girlfriend gets her account back. If not then that is really POOR support from SE to just up and permaban her account without a proper investigation! Reading the email that your girlfriend got have you contacted them again? It sounds like its a lengthy process, but hopefully it'll be worth it in the end if your girlfriend gets her account back.