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I tried speaking with my bank again, who once again stated that my account is ok and after waiting I few days I still get the same error. I ended up buying a second copy of the game and opening a new account in a region that allows me to buy Crysta and I purchased 4500 Crysta.
I was just having this issue (in regards to subscribing) using Chrome. Did the unspeakable and loaded up Internet Explorer and managed to get through the payment issue without problem.
Yea, same thing with my friend. We thought it was my computer so he booted up his old dell and used IE, and it worked. Went on IE on my comp for me and it went though just fine, looks like maybe Chrome is the issue? Lord only knows
Am having this issue and cant subscribe due to error 401
When I tried to log in I received following message via launcher:
No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn.
Proper registration through the FINAL FANTASY XIV: Mog Station is required.
* Users participating in early access must also complete registration by August 30, 2013. Using the code enclosed with your package, please complete registration through the FINAL FANTASY XIV: Mog Station.
And when trying to subscribe:
An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 401)
Already sent a ticket to support.
Trying to register and pay for subscription, total of EUR4.00 got deducted and never reversed, full amount of subscription did though.
Using IE did not work as well.
EDIT: now am getting 601 Error. So cant even try to register a payment anymore...
An error has occurred..
Please confirm the status of any relevant options and then try again.
As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Centre for guidance before attempting to register a Credit/Debit card again.
If you are registering a payment method with a payment service provider like ClickandBuy, please contact them directly.
(Error code: 601)
Aye, having payment issues as well unfortunately, who knows what it is, lot's of 401 and 601 errors on my end as well. Hopefully SE will get it worked out. I get the feeling we will see more of these issues crop up as people have to start paying as there is something that isn't quite working. I've already taken note that some people in FFXI haven't been able to pay as well and have gotten these issues.
My free subscription period just ended and im having the same issue as above 401 or 601 tried firefox and ie different cards and methods paypal etc nothing worked
same tried every option they offered even pay pal failed of all things i use it all the time, how im 2 pounds missing out my account dont know who took that still trying. were do u get game time to buy as a code emailed that might be worth trying.
I tried to register my brothers account today, he wasn't a legacy 1.0 player so I brought him the digital collectors edition to get him early access. Long story short I get the same error code 401 for 3 different credit cards. Visa. Mastercard and Ammex.
Funnily enough I was a legacy player and therefore didn't need to apply any additional codes to get CE items, and the Mastercard worked the first time.
So to anyone who has SE stating there is a problem with the cards / bank, this is just not true. I had multiple cards denied on this account before trying the same card on my account and it was fine.
I believe that this is simply a problem with certain users who had brought the digital CE edition. Can anyone confirm this?
I'm having the same issue trying to renew my legacy account. Funny enough this is the same kind of issue I saw a few months before the end of 1.0 :(
I can't believe months latter we still have this issue.
Many people will have this problem when they activate their payment and they will go.
This is frustrating as hell.
This game and FFXI have given me the same problems. (only this 2 games)
I had to do the FFXI payments on the 360 (could never pay on the pc)