Card Unavailable issues

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Originally Posted by Crowzer

Maintenance over and card still doesn't work.... FFS Square-Enix, what are you doing.

At least, crysta works and after maintenance, they added crysta currency for optional retainer.

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You mean the Crysta you can't buy because they won't accept your Visa Card?

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Originally Posted by Crowzer

Maintenance over and card still doesn't work.... FFS Square-Enix, what are you doing.

At least, crysta works and after maintenance, they added crysta currency for optional retainer.

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Of course, it was lodestone, companion app and world update. It was never planed to tackle that problem.

Still can not pay for things with my Visa Debt Card! When will this be fixed? I have 6 days left before automatic renewal of my sub.

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Originally Posted by Ramahan53

You mean the Crysta you can't buy because they won't accept your Visa Card?

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I wanted to buy one additional retainer but SE won't accept my VISA credit card (I didn't have any issues when I resub at the 25th April 2024). Today, they add Crysta as a payment option for additional retainer which it was disabled before today maintenance.
I bought some Crysta with PayPal and worked fine.

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Originally Posted by Dierdren

Still can not pay for things with my Visa Debt Card! When will this be fixed? I have 6 days left before automatic renewal of my sub.

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I guess you can still buy Crysta for newew your sub.

Between this, the whole invalid address fiasco, and the 12 hour long ddos attack, its actually been despair.. I figured since the maintenance was game related that it wouldn't address anything but I was hopeful that it would be addressed.

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Originally Posted by Dierdren

Still can not pay for things with my Visa Debt Card! When will this be fixed? I have 6 days left before automatic renewal of my sub.

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Automatic renewal is supposed to work, the new system is only supposed to take place for new payment (bought something on mogstation, return after a break). There are confirmations that some people had their automatic renewal working while they could not buy things on the mogstations with the same card. It's weird. So wait and see.

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Originally Posted by CNitsah

Automatic renewal is supposed to work, the new system is only supposed to take place for new payment (bought something on mogstation, return after a break). There are confirmations that some people had their automatic renewal working while they could not buy things on the mogstations with the same card. It's weird. So wait and see.

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^Can confirm. I have a Visa Debit card that do not work on the shop (I had to use Amazon Pay), but my automatic renewal with the same card did get through just fine a few days ago.

Just had same issue. Changed banks 2 weeks ago, deleted my old card and tried to enter the new visa debit card, said it didn't exist. I called SQeenix support, was greeted by a CS guy that acted like he really could care less. He said they are having Visa issues, no time approx fix. I will be letting my game go if not fixed before end of May, It's too difficult to pay a company that doesn't seem to want the money.

At this point, I'm not sure they're really trying anything. People have been complaining since April 23rd. So far they've only acknowledged NA debit cards. My account appears to be locked since I can't use any type of payment: credit, debit, PayPal, Amazon pay they all return i2501 errors so I can't even buy Crysta to pay for anything. Opened a ticket, have already tried everything they suggested ie no VPN, no ad-blocker, no anything, all browsers, delete cookies/cache, difference devices etc but still nothing. I was able to make purchases before their payment update...

i auto resubscribe for my ff 14 account too . my reub was monday 6 of may. the payment wanted though. i use credit card (captial one) card. it the same card i use for my PS4 account too. so i got Pre-order expand on that card though Playstation store too.




so I'm thinking anyone using auto resubscribe will go though