Interesting. I haven't gotten an email, but I also have a 6 month sub.
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They were sending them out about a week after I quit and unsubbed completely (so roughly...2-3 weeks after launch?), and they weren't small 2 minute surveys either. Took me about 10 minutes to fill mine out. They really wanted to know what people enjoyed and hated. Clearly they ignored these surveys and stuck to their current course, but I guess they are starting to regret that. Again. lol
Because in the wake of that information, releasing a 10-boss raid, a mega-dungeon, new progression paths, further Covenant campaigns, new legendary effects, unifying/conveniencing systems for bonus difficulty dungeon runs to reduce conflicts/toxicity, PvE retuning, PvP retuning and reworks, and a new zone 9 days from now suddenly became a bad idea?
We will see how all of that actually pans out. They tend to shoot themselves in the foot pretty regularly. There's gotta be something in there that is spiteful game design, or will be. Always is. If they detect fun, it's gone. Personally, they burned me for the last time back at launch. I've kept an eye on things but I'm still largely unimpressed.
I just passed a character out in Coerthas called "Wow Subscriber." I hope they're having fun here! :p
I've been here since Heavensward and I've really only seen a surge towards the end of Shadowbringers for this kind of sentiment. And it's mostly people trying to point fingers at players coming over that don't know 5+ year old mechanics. Which can literally be any new player. We should be glad that there's a whole new crop of players that are not beholden to established FF14 stereotypes. Does it make old content interesting? Yes.
Embrace it, for it is the future. #failingcrystaltowermechs2021