I think he's just referring to the level of customisation. FFXIV could have an amazing level of customisation aswell as fitting the game perfectly.
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I wouldn't like to see all-race-exclusive stuff stop being, well, race-locked. But yes, more unique things for each race sounds good. Some beard here, make up there, scars, etc. We already have a good amount of hair I guess. Some change on the updates every now and then would be amazing. :)
Now, there's no way to ask for a BDO character-customisation for example. There are things we can change, yeah, but I don't think that they can change all the customisation engine. You can add more makeup, scars, beards, hairs, but sliders... ehhh I don't think that it's possible.
While I would love more body appearance customization, what I'd love to see is more clothing color customization.
When we dye clothes, only one part is dyed. Yet many clothes have several parts. I would love to see 2 parts or 3 parts on the same item that can be dyed.
For example, Dhalmelskin Gloves have a brown leather X on them that I would love to dye red, with the gloves themselves being dyed white. This would look great on my White Mage. But alas, I am stuck with brown.
(I just read the first 5 pages and didn't see it mentioned. Don't know about later on though)
Releasing a MMO on a console and then PC was a mistake.
Also would love this, although someone once mentioned the level of work they'd have to do just to get old pieces of gear like this. I'd definitely love it for future pieces though. I hate those gear pieces that have an un-dyeable streak of colour through them. It ruins the look.
Can i just say HAIR
Oh and like super low key could we get capes. Please!!! super Please!!! like it was already stated we already clip so much so who cares I just want more hair, longer hair and a long flowing cape stained with the blood of Lala's (evil laugh)