Originally Posted by
Catwho
I don't think any of us are blindly defending the system.
The people that constantly cancelled the queues before are complaining. The people who rarely cancelled the queues before are overjoyed.
For the example of "a friend said they want to come too" - did you ask before you queued up or did you just mention casually in your FC that you were doing XYZ after you hit the queue button? We always give a round of "anyone want to come with me on $content" before mashing the queue button, just in case someone is bored or needs a queue buddy.
Note that the penalty does not apply unless the Commence window has appeared. If you've just queued up, you can drop any time before that window appears with no penalty. For tanks and healers who are used to insta-queue, that's not much help... but again, that's why you make sure you're absolutely ready before you smack the Join button.