Missing Collector's Edition Items?

Okay, I'm probably waaayyy late to the party on this one, guys, but is anyone else missing/had missing Collector's Edition exclusive items? If so, how was it resolved? On my receipt, it shows that I purchased the digital download of the Collector's Edition, but I have YET to see any trace of my exclusive items. Also, the website shows that I have only a standard account. Is there any solution to this? I have tried contacting Square numerous times about this topic, but I have yet to get a response out of them. I'd really appreciate if someone could shed some light on the topic for me. I really want my Baby Behemoth. .___.

Also, correct me if I was wrong in placing this thread here.