For those having problems with RCN - Chat log with customer service Rep.

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09-06-2013, 03:50 AM
ReignmakerI

For those having problems with RCN - Chat log with customer service Rep.

14:36RCN: Hello George, I wold be happy to help!
14:36RCN: May I have your address?
14:36RCN: We are currently aware of the issue and working to resolve this.
14:37George : Oh, thats great news! I guess others have been having the same complaint
14:37George : I just wanted to note that my online service is fine, I am very pleased with RCN. Its just this game that is giving me problems
14:37George : I'm glad you guys are on top of it
14:38RCN: Yes, that you for letting us know!
14:38George : Thank you!
14:38RCN: YOu have to run a full trace route and then we can put in an internal ticket for you.
14:38RCN: Once you run the trace chat back with the results.
14:39George : how would i go about doing that?
14:39RCN: Are you playing this on PS3 or on your computer.
14:39George : computer
14:40RCN: One moment.
14:43RCN: We are checking into this further.
14:43RCN: A few more minutes.
14:43George : no problem
14:43George : thank you
14:45RCN: We do not need the trace route at this time. The escalation team is looking into this further. Hopefully we can fix this in a timely manner.
14:45George : ok
14:45RCN: You can check back on chat at anytime. We are here 8am-10pm Monday-Friday.
14:45RCN: Saturday and Sunday 10am-6pm
14:46George : as long as you guys are aware of the problem thats great. Thanks for your help!
14:46RCN: Is there anything else I can help with?
14:46George : no, thank you

Looks like they are aware of the issue and are trying to fix it. Hope this brings some comfort for the RCN customers who are experiencing lag and error 90k...
09-06-2013, 03:57 AM
KoliValdanten

Thanks for this! RCN in Chicago and the last few days have been brutal... On the plus side I've been able to gather a lot since it's about the only thing I can do...
09-06-2013, 03:58 AM
br4nd0nh347

Quote:

Originally Posted by ReignmakerI

14:36RCN: Hello George, I wold be happy to help!
14:36RCN: May I have your address?
14:36RCN: We are currently aware of the issue and working to resolve this.
14:37George : Oh, thats great news! I guess others have been having the same complaint
14:37George : I just wanted to note that my online service is fine, I am very pleased with RCN. Its just this game that is giving me problems
14:37George : I'm glad you guys are on top of it
14:38RCN: Yes, that you for letting us know!
14:38George : Thank you!
14:38RCN: YOu have to run a full trace route and then we can put in an internal ticket for you.
14:38RCN: Once you run the trace chat back with the results.
14:39George : how would i go about doing that?
14:39RCN: Are you playing this on PS3 or on your computer.
14:39George : computer
14:40RCN: One moment.
14:43RCN: We are checking into this further.
14:43RCN: A few more minutes.
14:43George : no problem
14:43George : thank you
14:45RCN: We do not need the trace route at this time. The escalation team is looking into this further. Hopefully we can fix this in a timely manner.
14:45George : ok
14:45RCN: You can check back on chat at anytime. We are here 8am-10pm Monday-Friday.
14:45RCN: Saturday and Sunday 10am-6pm
14:46George : as long as you guys are aware of the problem thats great. Thanks for your help!
14:46RCN: Is there anything else I can help with?
14:46George : no, thank you

Looks like they are aware of the issue and are trying to fix it. Hope this brings some comfort for the RCN customers who are experiencing lag and error 90k...

This is great news.

Anyways from this it seems that we just have to wait for RCN to change it?
A little strange that this is happening now though and not before. Maybe Square enabled some kind of system to help with the lag and the ISPs are tagging it.
09-06-2013, 04:14 AM
DarkTrinity06

Thank you for the update on RCN!
09-06-2013, 04:16 AM
Cheebone

Thanks for letting us know. In the meantime I am using the VPN gate work around until RCN can resolve it.
09-06-2013, 04:21 AM
ReignmakerI

Quote:

Originally Posted by Cheebone

Thanks for letting us know. In the meantime I am using the VPN gate work around until RCN can resolve it.

I've tried using a VPN to get around it, but no luck. I use Open VPN.
09-06-2013, 04:24 AM
Cheebone

Quote:

Originally Posted by ReignmakerI

I've tried using a VPN to get around it, but no luck. I use Open VPN.

I only used that VPN Gate referred by the folks on this forum. Had to go through 3 servers before I found one that works.
09-06-2013, 04:32 AM
ReignmakerI

Quote:

Originally Posted by Cheebone

I only used that VPN Gate referred by the folks on this forum. Had to go through 3 servers before I found one that works.

Hmm, tried a couple of servers, no luck yet. Which server works for you?
09-06-2013, 04:48 AM
Cheebone

Quote:

Originally Posted by ReignmakerI

Hmm, tried a couple of servers, no luck yet. Which server works for you?

I am using US server 67.168.91.158.
09-06-2013, 04:49 AM
br4nd0nh347

But does this alleviate the issue?

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