Missing Gil

Orticus
Basic Information Other
Time of Occurrence 2013/9/2 19:00
Frequency Once(Cannot Reproduce)
World Name Pheonix
Character Name Arpathia Iren
The name of the NPC
Your primary skill (class) Archer
Whether you were in a party or solo Solo
Your character’s sex, race, and tribe female, elezen, duskwight
The in-game time of day midday
Map grid location
Platform Windows
Play Settings
Explain Your Issue

I logged out in the early hours of 2nd sept 2013 with 35000 gil on my character. I then logged back in later the same day, around 7pm GMT (roughly) to find my character had 0 gil on them, nor was the gil anywhere else that I could find. As far as I'm able to tell nothing else about my character has been altered or changed. I don't know if my account has been hacked or if it is some in-game error

Issues where players have lost their gil have been brought to our attention. We are currently looking into the matter, but in the meantime I encourage you place a Support Center ticket and to look over our suggestions for Improving the Security of Your Account.