Closing of Open Tickets over 48 Hours

Curious if this applies to when we filed the ticket, or when we received confirmation about when you got our ticket. The day before yesterday, I filed a ticket to have my registration moved to my actual service account, as for whatever reason my PS3 decided to create an additional service and now I'm no longer going to be able to use my characters after today until the issue is address. However, I was uninformed of my ticket being received until yesterday, which would keep it under the 48 hour auto-closure. Do I need to reapply my ticket, or is it still valid? The ticket number is 2615880, if that helps. Please let me know, as I'm not going to be playing the game until I can use my character again, since I had no desire to make an additional service in the first place, and do not have any intentions of "starting over" again at this time.

If you didn't get an email about it it wasn't closed.

Ah, fantastic then, that makes me feel a lot better now. I'm not worried about the issue in general, because they set up a program just to help with the issue, although it is a little annoying how the system just ignored me selecting service 1 (it even listed my characters out, but still decided to just make a new one...). I was just concerned about having to start the whole thing over, since the page still mentions how it could take up to two weeks ^.^;...

I doubt it would take two weeks, but with so many people requesting help it won't be done soon enough.

I'm not really worried about losing a few days (lord knows I haven't been sleeping enough thanks to this ^.^; ), and even if it goes over the weekend, by the time I get back there's a chance the new servers and worlds will be up so we can all have a better time. Luckily, I also picked up Chrono Cross off the PSN when I got my XIV pre-order done, so there's still that to play through (even after having played it for +/-15 years now, it's still really enjoyable, and I've still yet to see all the endings...).