I'm locked out of early access because of this terrible preorder system. My code gives error 3 every time I try to redeem it. Randomly, it just gave error 1 and said something was wrong with the code. I paid good money for this game. This is an outrage.
I have been trying my code for DAYS. I spent 3 hours last night, 2 hours the night before, and of course, this morning since 5am. I have been fairly patient (and have followed the on screen advice of trying again about 100 times a night).
PS I checked the spelling, the code looked exactly like it did on my receipt. After I tried the code again (without changing anything) the server is spitting back error 3 again.
Is there an ETA on early access? Right now, there is NO early access. I preordered for early access and Square is failing to deliver. This is a TERRIBLE first impression to a new subscriber.
Error 3 Randomly Turned into Error 1 (Back to Error 3 again)
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08-24-2013, 06:57 PMGandarError 3 Randomly Turned into Error 1 (Back to Error 3 again)
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08-24-2013, 07:01 PMOrganic
The US/EU experience in open beta left it quite obvious we won't receive much support and that they are completely unprepared for a US/EU launch. It may be a while before you get a reply on the forums, especially from any official source. If possible, try to get support from the official site: http://support.na.square-enix.com/co...p?id=5382&la=1 ; best of luck.
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08-24-2013, 07:08 PMLockisezmodeBy the time his ticket is read it will be mid-week.Quote:
Originally Posted by Organic
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08-24-2013, 07:12 PMGandar
This is a terrible launch. I thought Realm Reborn was supposed to fix things and make people happy? I have participated in betas, early access periods, and launches of nearly every "AAA" MMO since 2004. This is quickly becoming the worst since I can't even download the game or register the code I paid for. Customer service that is email only? Horrible.