Lost Savage loot due to disconnect mid‑roll – GM refused assistance
During a Savage clear, I rolled on four items, including a 94 roll on an item I really need. While clicking Need on the last item, the game disconnected me mid-roll. Upon immediate reconnection, all items I rolled on were lost and had already been awarded to other players.
The loot roll timer would not have ended before I logged back in, yet my roll was discarded. This clearly shows the system does not account for reconnecting players during the roll process.
The disconnect occurred unexpectedly while my connection was stable, indicating a technical issue on the game/server side rather than any issue with my internet.
I submitted an in-game ticket. GMs stated they could not help because the items never entered my inventory, despite this being a disconnect during the roll process.
This blocks my weekly Savage progression due to loot lockouts. I have a screenshot showing the roll attempt as the disconnect occurred; available to support for verification.
I’ve escalated this via official support, but as this is time-sensitive, I’m posting publicly to ask whether Square Enix considers this acceptable behavior for paid endgame content.