Stuck on Loading Screen - Character was teleporting to Tuliyollal
When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: Aug 30/12:00 CST
Frequency: Persistent
World name: Crystal/Coeurl
Character name: Domina Thalas
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Weaver/100
Party or solo: Solo
In-game time: N/A
Area and coordinates: Lost in teleportation
Housing: N/A
Steps:
1. Logged into the game on Aug 30 around 12:00 CST without any issues
2. Clicked the teleport button to go back to my home city set to Tuliyollal
3. The game crashed
4. I restarted the game and tried to login. I selected my character, waited approximately 30 sec for the Player Queue
5. Loading screen came up, and never went away
6. Contacted customer support via email
7. Deleted FFXIV game files (made backup) via the MyGames folder
8. Tried logging in again, same issue
9. Tried uninstalling/reinstalling...same issue
10. Waited till server reset hoping the problem would be resolved...same issue
11. Tried creating and logging on other characters in other worlds. No issues, can log in just fine. Only issue is with Domina Thalas (My Main).
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Cable/ATT
- Modem maker/model number: ATT/BGW320-500
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900KF (24 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 1.20.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65328.148MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 69424.148MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 934.605GB SYSTEM_FREEDISC_SPACE 330.750GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 3090
GRAPHICS_CHIP NVIDIA GeForce RTX 3090
GRAPHICS_VRAM 24326.000 MB
GRAPHICS_SHARED_VRAM 32664.074 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8115 8/20/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 3090
GRAPHICS_CHIP NVIDIA GeForce RTX 3090
GRAPHICS_VRAM 24326.000 MB
GRAPHICS_SHARED_VRAM 32664.074 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_53fb0d1021108449\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8115 8/20/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND 32G2WG3 (NVIDIA High Definition Audio) {0C7B7400-45B8-475B-B1C8-79A7C5D60599}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 19:00:00
SOUND 32G2WG3 (NVIDIA High Definition Audio) {584682AE-F51B-4B5D-B4AB-347838490194}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 19:00:00
SOUND Speakers (Logitech G733 Gaming Headset) {6725E52B-CB12-45C0-A544-C19558E7FBF6}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 2024.7.60.8851 8/14/2024 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {3A63C270-36AA-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {3A63E980-36AA-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {3A641090-36AA-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {30B4F9C0-1E92-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {30B520D0-1E92-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Keyboard {30B547E0-1E92-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
INPUT AW-ELC {3A6437A0-36AA-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {3A641090-36AA-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT G733 Gaming Headset {64366040-7757-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT G733 Gaming Headset {64368750-7757-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer Naga Trinity {046D9C70-6147-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT G733 Gaming Headset {64368750-7757-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Warcraft II
Battle.net
Google Chrome
OpenAL
Razer Synapse
Steam
Alienware OC Controls
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Alienware Digital Delivery Services
Launcher Prerequisites (x64)
Epic Online Services
Fusion Service
GOG GALAXY
Intel® Software Installer
Adobe Refresh Manager
Epic Games Launcher
Alienware SupportAssist Remediation
Alienware Command Center Package Manager
Realtek Audio Driver
EA app
Alienware CC Components for AWCC (1.1.40.0)
Alienware FX Display Smart Installer (2.2.14.1)
Razer Cortex
Manor Lords
The Elder Scrolls IV: Oblivion Remastered
FINAL FANTASY XIV Online
WinRAR 6.23 (64-bit)
Intel(R) Management Engine Components
Dell SupportAssist
Logitech G HUB
Intel(R) ME WMI Provider
Ascension Launcher 1.165
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Components
Intel(R) Management Engine Driver
Paradox Launcher v2
Alienware Command Center Suite
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Fusion Service
Adobe Acrobat (64-bit)
Alienware FX Display001 Smart Installer (2.4.1.205)
NVIDIA Graphics Driver 581.15
NVIDIA App 11.0.5.245
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.0
NVIDIA Virtual Audio 4.65.0.3
EA app
Alienware OCControls Service Installer
Alienware SupportAssist Remediation
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use: Chrome Version 140.0.7339.128 (Official Build) (64-bit)
- Internet Explorer Version: Edge Version 140.0.3485.66 (Official build) (64-bit)
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■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
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Model Number of the PlayStation®Vita You Are Using
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Information About the Peripherals You Are Using
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-Maker:
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