Double Materia Meld Glitch

I got a friend to attempt a double meld on my Giantsgalls Cane and there was no animation for the success or fail where it shatters however on my friends screen and mine he raised his hands in the air like what happens when succesful and said succesful on his screen but now it isn't in his inventory after the game shows that it was a success with the hands in the air. Also after this he was unable to move have I lost my cane and if I have that is an unfair glitch losing the weapon after the last animation shows a success. Personally now I want a replacement Giantsgall Cane with double Vitality 4's as that was what was being attempted at the time

Template:

ISP: Be Unlimited
Type of Internet Connection: Broadbrand
Internet Connection Speed: 12meg (approx)
Date & Time: today 17:05 GMT
Frequency: Once
Character Name: Dzian Cielo
Race: Lalafell
World: Sargatanas
Class/Level: ALC 50
Area and Coordinates: Ul'dah 5,4
Party or Solo: Solo
NPC Name: N/A
Monster Name: N/A
In-Game Time: No idea
Steps:
1. opened inventory clicked vitality materia
2. clicked meld selected Giantsgall cane
3. clicked go. no animation at all character stuck success box but not inventory. looked like i had totally skipped the process
<*Add more steps if necessary.>

Hello,

Dzian is correct. If you could please fill out the template we have set up for bug reports, we will be happy to submit your report to our development team.

Thank you,

-Verytus

Template:

ISP: Plusnet
Type of Internet Connection: Broadbrand
Internet Connection Speed: 10meg (approx)
Date & Time: today 17:05 GMT
Frequency: Once
Character Name: Sinfull Persecuter
Race: Hyur (Midlander Male)
World: Sargatanas
Class/Level: WHM 50
Area and Coordinates: Ul'dah 5,4
Party or Solo: Solo
NPC Name: N/A
Monster Name: N/A
In-Game Time: No idea
Steps:
1.Traded Giantsgall Cane and Vitality Materia IV plus catalyst to Dzian Cielo so would have +34 Vitality on the cane
2. Dzian Cielo attempted the double meld
3. No animation came up with the white sphere, however he raised his hands in the air the same way as when a successful meld is made and also said successful on his screen.
4. He checked inventory the cane had disappeared and also his character was then stuck
5. He called a GM who said couldnt help with the problem but to fill out a bug report and to log back in and out
6. Dzian Cielo logged out and back in this fixed the stuck issue however still no Giantsgall Cane in the inventory list
<*Add more steps if necessary.>

Greetings, sinfull!

Thank you for providing the information that Verytus requested. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. Thanks again for your report!