Spotty performance while playing on PC (possible lost packet)
Over the last month, I have been running into this issue where it feels like the game freezes every few seconds. Previously, I thought my PC was at fault for something like an outdated driver or what have you (including getting a liquid cooler installed on the PC thinking the PC itself was overheating), but after recently taking it to geek squad and seeing how the PC is about as in tip top shape as possible, I've come to realize that it could be an issue with the game itself and how I could have something incorrect as far as the settings or either the game, or something through a firewall I can't figure out how to get around. Either way, I went ahead to set up a new forum account and wanted to ask for assistance on the matter since things like reinstalling the game and unplugging the router and putting it back in seem to have done little to assist.
Currently I'm playing on PC through a borderless window with a specific character (Also can play on Xbox, but the xbox version doesn't have the issues), and currently connected through a wired connection. Tends to pop up every couple of seconds where it freeze up (although the inputs seem to still go through well enough). I sometimes do have chrome/opera open on the side while I play, but I recently started to close those down to see if that would help the issue, but it hasn't even when FF14 is the only game playing. I have noticed this issue presists even when the graphics are set to the lowest setting and how previously the PC would crash if I tried to go with unlimited frames (but going to 60 FPS has helped to fix that issue for the most part. As a person who recently built their PC, I know there's alot for me to learn).
The only other thing I can think of is that because our family got updated to an "Orbi" router, don't know if something specific with their router could be backhanding the performance. Hard to say but I'm trying any and all options I can to try and fix this issue. Going to keep trying to resolve this on my end, but I figured for now, it would be best to ask for help here and try and find things I may not have tried yet (while using the other posts in Technical Support to answer as many questions as possible).
Apologies for the wall of text; Wanted to cover as many bases as possible. Thank you.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU AMD Ryzen 7 5700X3D 8-Core Processor (8 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 2.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32694.047MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37676.047MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.069GB SYSTEM_FREEDISC_SPACE 1520.639GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 463.249GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 AMD Radeon RX 7600 XT
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7480)
GRAPHICS_VRAM 16368.000 MB
GRAPHICS_SHARED_VRAM 16347.023 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxc64.dll
GRAPHICS_DRIVER_VERSION 32.00.21013.1000 5/25/2025 18:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 AMD Radeon RX 7600 XT
GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7480)
GRAPHICS_VRAM 16368.000 MB
GRAPHICS_SHARED_VRAM 16347.023 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\atidx9loader64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\amdxc64.dll
GRAPHICS_DRIVER_VERSION 32.00.21013.1000 5/25/2025 18:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND 1 - MSI G32C4X (AMD High Definition Audio Device) {6924DA5E-9D89-4EBD-88E5-6ADEAA28D9FE}
SOUND_DEVICE_NAME AtihdWT6.sys
SOUND_DRIVER_VERSION 10.0.1.40 3/16/2025 18:00:00
SOUND 2 - HP 25x (AMD High Definition Audio Device) {084ED2B6-D625-4487-B9B2-C3ADBE235EBD}
SOUND_DEVICE_NAME AtihdWT6.sys
SOUND_DRIVER_VERSION 10.0.1.40 3/16/2025 18:00:00
SOUND Headphones (Elgato Wave XLR) {78972ED5-C888-48B0-AB25-A12EE82F4C4E}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.4484 6/18/2025 18:00:00
SOUND Realtek Digital Output (Realtek(R) Audio) {52697FAB-3BF3-4E75-899D-3D85733B5AD8}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9826.1 4/21/2025 18:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard {ECD487F0-A831-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard {ECD487F0-A831-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard {ECD487F0-A831-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 3 Wireless {ECD6F8F0-A831-11EF-800D444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 3 Wireless {ECD6F8F0-A831-11EF-800E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {ECD6F8F0-A831-11EF-8012444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT Gaming Keyboard {ECD487F0-A831-11EF-8008444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {ECD6F8F0-A831-11EF-8013444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {ECD6F8F0-A831-11EF-8014444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {ECD6F8F0-A831-11EF-8015444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {6754A6B0-BBF4-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {6754A6B0-BBF4-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Game Capture HD60 X {ECD487F0-A831-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 3 Wireless {ECD6F8F0-A831-11EF-800F444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {6754CDC0-BBF4-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Stream Deck Pedal {ECD6F8F0-A831-11EF-8011444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 3 Wireless {6052E050-A832-11EF-801C444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Stream Deck {ECD6F8F0-A831-11EF-8010444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {6754F4D0-BBF4-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI Afterburner 4.6.5
AMD Chipset Software
Google Chrome
RivaTuner Statistics Server 7.3.6
Steam
MSI Center SDK
FINAL FANTASY XIV ONLINE
AMD_Chipset_Drivers
ENE_External_Device_HAL
WD P40 Game Drive
AMD PCI Driver
Realtek Ethernet Controller Driver
ENE Video Capture Box HAL
AMD PSP Driver
WD_BLACK AN1500
AMD Ryzen Balanced Driver
WD_BLACK D50
Corsair Device Control Service
AMD SBxxx SMBus Driver
Promontory_GPIO Driver
ENE_EHD_M2_HAL
ENE_MousePad_HAL
ENE_X_AIC_HAL
Verbatim_SureFireGaming_Product
Dropbox Redeem Launcher
AMD GPIO2 Driver
Realtek Audio Driver
AMD Software
AMD Ryzen Master
CPUID CPU-Z MSI 2.09
HWiNFO® 64
VEGAS Deep Learning Models
Warframe
Monster Hunter Wilds Benchmark
Dead as Disco Demo
AMD Ryzen Master
Corsair Device Control Service
WD_BLACK AN1500
ENE_External_Device_HAL
Private Internet Access
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
Bonjour
Elgato Stream Deck
VEGAS Pro 18.0
MSVCRT Redists
Elgato Camera Hub
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
AMD Install Manager
ENE_MousePad_HAL
ENE Video Capture Box HAL
Corsair iCUE5 Software
VEGAS Deep Learning Models
WD_BLACK D50
ENE_X_AIC_HAL
AMD Ryzen Master SDK
Paint.NET
WD P40 Game Drive
Elgato 4K Capture Utility
