No e-mail about house demo

Apologies if this is not the right place for this, I am uncertain where to address this matter.

I never received an e-mail regarding my house's demo timer activating. I was lucky enough to have logged in to check my house and reset the timer, but shouldn't I have been sent some kind of warning or alert about it via e-mail? I've been very busy with moving IRL and haven't been on as much.

I am getting plenty of other e-mails related to the game such as payment and recently purchasing Dawntrail.

Hopefully this was a fluke and not something that will be effecting other people.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center or Game Masters is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!