Game does not start after launcher

Hello,

A friend of mine bought FFXIV yesterday (through Steam) but has been unable to get into the game.

The following keeps occurring:
Launcher works and he is able to log in to his account. Once he hits play to start the game itself, the launcher disappears and the game does not load. There is no black screen. There are no error messages.

After looking on the forum and the web we've tried the following solutions without effect:
- System settings restore
- Game data restore
- Full Reinstall
- GPU driver check
- DirectX 11/12 support on/off
- Downloaded Media Player (He runs Windows 10 N)
- Service account check (sub is running, licenses are connected etc)
- Switched off firewalls
- Changes to default browser settings

Any ideas of what the issue might be?
I will add his system info here.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\<name>\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro N 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/13/13 17:28:27 Ver: 17.07
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 16321.547MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19265.547MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.914GB SYSTEM_FREEDISC_SPACE 777.466GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.499GB SYSTEM_FREEDISC_SPACE 0.485GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12087.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.773 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1068 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.1694
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {17AD2067-935C-48AB-8359-045C8098AA6B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {44997D7C-F67E-4F0F-B24D-A3F26EEA8CBA}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {CF625EE6-4637-43FA-A260-055AEA757997}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_SOUND Philips FTV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F7B5E014-158A-4A41-9C44-FE16CC42CBE6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.14
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 6/22/2022 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF7A7C10-2C9A-11ED-8002444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF7CC600-2C9A-11ED-8003444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF7F3700-2C9A-11ED-8006444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF7A7C10-2C9A-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF7CC600-2C9A-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF7F3700-2C9A-11ED-8005444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
GPU Tweak III Install
Microsoft .NET Core Runtime - 3.1.28 (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31332
Intel Driver && Support Assistant
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.32.31332
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.32.31332
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.32.31332
GPU Tweak III
Intel® Driver & Support Assistant
Cheat Engine 7.0
Gas Station Simulator
Car Mechanic Simulator 2021
The Planet Crafter
Mon Bazou
FINAL FANTASY XIV Online
Mist Survival
Police Simulator: Patrol Officers
WinRAR 6.11 (64-bit)
Microsoft .NET Core Host - 3.1.28 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31332
Microsoft .NET Core Runtime - 3.1.28 (x64)
Windows Pc-statuscontrole
Microsoft Update Health Tools
NVIDIA Grafisch stuurprogramma 516.94
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX Systeem Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio-stuurprogramma 1.3.39.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Core Host FX Resolver - 3.1.28 (x64)
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31332


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 000023AC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002F24
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000212C
C:\Program Files (x86)\Steam\Steam.exe 000020CC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000024D4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001E2C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000013E4
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 000021AC
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\PresentMon_x64.exe 000025A8
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\nvrla.exe 000025DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000151C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000020FC
C:\Users\Michael\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000025D0
C:\Windows\Explorer.EXE 00001100
C:\Windows\System32\RuntimeBroker.exe 000015FC
C:\Windows\System32\SecurityHealthSystray.exe 000024E4
C:\Windows\System32\smartscreen.exe 000027F4
C:\Windows\System32\svchost.exe 00001660
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001EB8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000A44
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000017BC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001104
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001CBC
C:\Windows\system32\ApplicationFrameHost.exe 00002CC0
C:\Windows\system32\DllHost.exe 00001BA8
C:\Windows\system32\conhost.exe 000025B0
C:\Windows\system32\sihost.exe 00000BB8
C:\Windows\system32\svchost.exe 000015C0
C:\Windows\system32\taskhostw.exe 00000D5C

https://forum.square-enix.com/ffxiv/...the-game/page9

Greetings adventurer,

I'm sorry to hear that your friend has been experiencing crashes during startup. As they play the game via Steam, have they tried verifying the integrity of the game files through the Steam client? To do this, navigate to the Steam "Library" tab on the Steam client. From there, right-click on FINAL FANTASY XIV and select "Properties" > "Local Files" > Verify integrity of game cache". This will help verify that the game is installed properly. I would also recommend performing a clean boot on the PC by disabling everything within the 'Start Up' tab of the Task Manager. This will help rule out if there are any conflicting programs that might be running in the background.

We hope to be of assistance with this! Thank you for posting in the FINAL FANTASY XIV Technical Support Forums!

I have had the same issue since the 6.2 patch and I also own the game through Steam. This is an issue for quite a few people who own the game through Steam. I opened a ticket, was told to do the things I tried to do already (which was literally every "fix" on both these forums and reddit), then when I mentioned my work around (which I will get to loll don't worry), I was directed to a different area to create a ticket and was never contacted. There has been no fix and no word from Square from what I can see.

For those with the game through steam having this issue, open your launcher and login, but do NOT hit Play yet. First, open your task manager and force close steam entirely. Then you can click play and the game should work. You can re-open Steam after this with no issues, however your game activity will not be displayed.

Hope this helps in the meantime!

Same problem here steam version all start after pacth 6.2 black screen after press button play

Thank you all for your replies and thinking along.
Most of these solutions were already tried, but to no avail.

Fortunately we figured out what the problem was in the end. Apart from the media player itself, it was also necessary to download a Media Feature Pack for the Windows 10 N-version. Once that was installed, everything worked as intended.

This thread may be closed.

Hello again adventurer,

Thanks for keeping all of us updated with this. I'm glad to hear that you were able to figure out the issue, and that it has now been resolved. I will go ahead and move this thread to the 'Closed Concerns' subforums in the meantime.

Thank you for posting in the FINAL FANTASY XIV Technical Support Forums. See you online!