Unable to complete version check. [30410][30607][10009][19900][12175]

Just today I received this error for the first time. I have tried a number of solutions to this problem, including all the suggestions/fixes found in the following threads:

https://forum.square-enix.com/ffxiv/...easy-fix-51044

https://forum.square-enix.com/ffxiv/...09-19900-12175

https://forum.square-enix.com/ffxiv/...-version-check

I have also done a fresh install of the game, ensured my IE was updated to the most recent version and that it was cleared as per the instructions above. I am on a wired connection and my anti-virus/firewall both have an exception for FF14. The appropriate ports are all opened.

The one thing that I have changed recently was to modify my registry last week to play Lost Ark. I am on Windows 7 and there was a TLS connection protocol issue that a quick regedit fixed, enabling access to Lost Ark. This was on Saturday of last week (the 12th of Feb.) and I last logged into and played FF14 later that evening without issue. Firing the game up for raid today I got stuck in the endless error loop and here I am now. I do not have a system restore point to before the regedit last week but I don't see how that would help since I was able to get into FF14 just fine after applying the regedit.

Any help would be appreciated. Thank you in advance.

Please provide DxDiag or System Information from FFXIV.
Have you tried undo the change and reset all internet settings?
have you tried a full network reset?

Quote:

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Originally Posted by DarkArvan

Please provide DxDiag or System Information from FFXIV.
Have you tried undo the change and reset all internet settings?
have you tried a full network reset?

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Yeah, tried both of those things. DxDiag yielded nothing of value.

Ultimately my friends and I brainstormed an alternative path to get around the launcher issue and that gives me a working way to access the game, but the main launcher constantly reports the same error. Appreciate the attention though, thanks!

Do you have an account through steam?

Greetings fellow Eorzean,

If you are unable to download or update the Final Fantasy XIV game client, you may be having transmission or connection issues. Please try these troubleshooting steps to see if they resolve the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

Quote:

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Originally Posted by Arazehl

Do you have an account through steam?

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I usually run it as a non-Steam game, but that simply runs the launcher shortcut I have for the main game. Running it natively through the launcher instead of through Steam returns the same exact error.