Fail to request to restore discardeded gear [Ticket 19239946]
Hi support,
I tried following this article, https://support.na.square-enix.com/f...la=1&kid=68222
I submitted a ticket in game and the GM replied to me that they cannot locate my discarded gear.
Let me explain my situation.
1. I exchanged 825 Allagan Tomestone of Astronomy for "Radiant's Scale Mail of Fending"
2. I mistakenly equipped "Reverence cuirass"(iLV560) and discarded "Radiant's Scale Mail of Fending" (iLV590).
In fact, I wanted to equip "Radiant's Scale Mail of Fending"(iLV590) and wanted to discard "Reverence cuirass"(iLV560)
Please refer to the [22:16] You throw away a suit of Radiant's scale mail of fending
https://i.imgur.com/Nvh4NMk.jpeg
3. So I submitted a ticket number 19239946 in game
4. The GM replied to me that:
"According to our system your Radiant's Scale Mail of Fending has not been discarded and should still be in your inventory", I got this reply twice and I tried to explain with my screen capture.
https://i.imgur.com/SiDa6fj.jpg
So is there anyway I can get my discarded gear back ?
Why did support provide a poor support.
How can I dispute and request for a correct support?
Thanks.