Fail to request to restore discardeded gear [Ticket 19239946]

Hi support,

I tried following this article, https://support.na.square-enix.com/f...la=1&kid=68222

I submitted a ticket in game and the GM replied to me that they cannot locate my discarded gear.

Let me explain my situation.
1. I exchanged 825 Allagan Tomestone of Astronomy for "Radiant's Scale Mail of Fending"
2. I mistakenly equipped "Reverence cuirass"(iLV560) and discarded "Radiant's Scale Mail of Fending" (iLV590).
In fact, I wanted to equip "Radiant's Scale Mail of Fending"(iLV590) and wanted to discard "Reverence cuirass"(iLV560)
Please refer to the [22:16] You throw away a suit of Radiant's scale mail of fending
https://i.imgur.com/Nvh4NMk.jpeg
3. So I submitted a ticket number 19239946 in game
4. The GM replied to me that:
"According to our system your Radiant's Scale Mail of Fending has not been discarded and should still be in your inventory", I got this reply twice and I tried to explain with my screen capture.
https://i.imgur.com/SiDa6fj.jpg

So is there anyway I can get my discarded gear back ?
Why did support provide a poor support.
How can I dispute and request for a correct support?
Thanks.

This is no technical problem, i guess you are wrong here. the ingame support needs to deal with that kind of issue.

"Should you still be unable to find it, please dont hesitate to conact us again." (via ingame ticket)

Quote:

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Originally Posted by DarkArvan

This is no technical problem, i guess you are wrong here. the ingame support needs to deal with that kind of issue.

"Should you still be unable to find it, please dont hesitate to conact us again." (via ingame ticket)

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Yes, I contacted them again and they still sent me the same message the 2nd time.
So I am trying to find another support channel and found this forum.
I am trying my luck here.

Update: After I insisted on my claim for the 3rd time, the GM said they will start a new investigation.
And I have not received any response yet.

Update: I got the item back, thanks GM and support.

Greetings fellow Eorzean,

It seems that the issue relating to this post has been resolved by the Game Masters in game. As such, this thread will be moved to the 'Closed Concerns' sub forum as a result.
We hope that you can continue to enjoy your adventures in Eorzea!

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