No voice acting sound in cutscenes - end of 6.0 and all of 6.01

The last part of 6.0 I had no voice acting sound - yes, it's voice acted as there are videos out that show they are definitely voiced.

All other sounds are working, the system option in FF14 voice is set to 100%. Nothing is muted in the Sound Volume Mixer. I read somewhere that Steelseries audio software (or something) might be the problem so I uninstalled it and that didn't work.

I haven't changed any sound settings, added any headsets, speakers, etc. so I don't know where to start. I could hear the voice acting at the start of 6.0 and nothing during the last part of 6.0 and nothing in 6.01.

I still have a problem with trying to play cutscenes at the inn crashing the game to the desktop, so I don't even know how to "test" any sound changes to see if it's fixed.

Some help or suggestions would be appreciated. Windows 10, laptop is about 3 months old.

Thanks in advance - I hate missing out the voiced parts of the story.

Good morning nd thank you for posting in the Final Fantasy XIV Technical Support Forums

Could you provide a system report? apply. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forum

Ok I will do that - it was all working fine until 6.0. Other software with audio works as expected. I narrowed the cutscene crashing down to selecting any cutscene over "1" on the slider. The first cutscene in group will play fine. If I select "2" or anything more on the slider the game crashes to the desktop. FF14 will also not play through a headset even though the headset is connected and works with everything else. Again, this was working fine until 6.0.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\lucas\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_BIOS E17K3IMS.319
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 338.151GB
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SYSTEM_GRAPHICS Intel(R) UHD Graphics
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SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 18:00:00
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FFXIVLauncher
No voice acting sound in cutscenes - end of 6.0 and all of 6.01 - Google Chrome
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Microsoft Text Input Application
Films & TV
Settings
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