ELI5: Why the absolute hell did SE not use Azure or AWS as a temporary solution?

I'm just mentally frazzled after over 7 hours of trying to login now and I can't for the life of me understand why they would turn down and/or not use AWS or Azure as a temporary solution.

Is it pride? Is it not a possibility?

I just see a scenario where a company wouldn't use all available resources to assist their customers and maintain the positive image their brand and game had going into EW's launch.

Ask New World players how stable AWS is to actually play on.

1) Shareholders

2) See the above

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Originally Posted by SnowVix

Ask New World players how stable AWS is to actually play on.

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They still got to play and didn't get kicked after six+ hours in queue. That's still an improvement over this shit show.

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Originally Posted by VisperCon

They still got to play and didn't get kicked after six+ hours in queue. That's still an improvement over this shit show.

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getting booted and having multiple connection issues mid-play session is far worse, especially since you'd still be queueing to get back in, even if not for as long.

You just can't move a game server from dedicated hardware onto AWS

Think about when you play the game, every single action you and every other player and every monster needs to be calculated and the result sent back within 20 ms, 24/7, without even a single delay. Unlike Google or Amazon which can occassionally take a second or two longer to load a page and no one will notice, in a game if you lag even a little bit and even if its only once in an entire fight, it's really obvious. Even livestream sites like twitch don't need this kind of performance, because their video is buffered, it knows what to send seconds before it needs to. FFXIV needs to react to your actions almost instantly, even though the calculations are simple, the consistent responsiveness makes it pretty specialized.

And services like AWS and Azure just aren't designed for it because online games are smaller than the thousands of small and large tech companies that do use AWS, companies who care more about ease of development and scalability rather than microsecond performance. And AWS gets designed for those companies instead.

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Originally Posted by lisaa

You just can't move a game server from dedicated hardware onto AWS

Think about when you play the game, every single action you and every other player and every monster needs to be calculated and the result sent back within 20 ms, 24/7, without even a single delay. Unlike Google or Amazon which can occassionally take a second or two longer to load a page and no one will notice, in a game if you lag even a little bit and even if its only once in an entire fight, it's really obvious. Even livestream sites like twitch don't need this kind of performance, because their video is buffered, it knows what to send seconds before it needs to. FFXIV needs to react to your actions almost instantly, even though the calculations are simple, the consistent responsiveness makes it pretty specialized.

And services like AWS and Azure just aren't designed for it because online games are smaller than the thousands of small and large tech companies that do use AWS, companies who care more about ease of development and scalability rather than microsecond performance. And AWS gets designed for those companies instead.

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What? Xbox Live runs on Azure....

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In a statement attributed to Azure Chief Technology Officer Mark Russinovich, Microsoft says:

"Most of Microsoft 365 services, including Teams, SharePoint Online and Office online, as well as Xbox Live services run primarily on Azure infrastructure today. Mailbox storage for Exchange Online and Outlook.com is also in the process of moving to standard Azure infrastructure."

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Destiny 2 uses AWS
WoW friggin used AWS.

So much BS in your post.

Basically they wanted to save money. Bandwidth costs on the major cloud providers (especially AWS) can be very expensive.

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Originally Posted by VisperCon

I'm just mentally frazzled after over 7 hours of trying to login now and I can't for the life of me understand why they would turn down and/or not use AWS or Azure as a temporary solution.

Is it pride? Is it not a possibility?

I just see a scenario where a company wouldn't use all available resources to assist their customers and maintain the positive image their brand and game had going into EW's launch.

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Your sub is 15 dollars a month because of that.
But if you and every other customer are okay with paying 50 dollars a month instead then I'm sure they can look into it.

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Originally Posted by PewPewPewPewPew

Your sub is 15 dollars a month because of that.
But if you and every other customer are okay with paying 50 dollars a month instead then I'm sure they can look into it.

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Destiny 2 runs on AWS and costs $0/mo.
For Honor runs on AWS and costs $0/mo.
The Division 2 runs on AWS and costs $0/mo.

WoW used AWS to relieve player congestion.... Did you do any research before posting this?