Extract materia does not give materia - multiple gear items

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Date of issue: 3/1/2020
Time of issue: 4:50 PM EST
Frequency: ?
World name: Faerie
Character name@Home World name: Hoshiko Hanelor@Faerie
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: 71 Astrologian
Party or solo: solo
In-game time: ?
Area and coordinates: varied
Housing: n/a
Steps:
1. Chose 'extract materia Lakeland Ring of Healing while inside Holmstein Swtich dungeon. Did not retrive any materia. Spiritbond did reset to 1%.
2. After leaving dungeon, chose extract materia for Scaeven mask of healing and did not retrieve materia, while spiritbond did still reset to 1%

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