Packets losses & error 90001 on Valefor (Gaia)

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10-14-2019, 03:18 PM
Necsya

Packets losses & error 90001 on Valefor (Gaia)

Good morning,

I play in Valefor (Gaia).
Platform is PC and I use a wired connection.

Last time I played (dungeon and such) was on Saturday night October 12th, and everything was fine.
But since today Monday October 14th, I have got a lot of freezes due to packets losses, and error 90001 happens quite frequently.

I have tested ping and tracert in command prompt :
- there is no whatsoever issue with www.google.com
- there are packets losses and request timeout with 124.150.157.157 (Gaia World IP)
When testing my internet connection with speedtest.net, I have 7 ms ping, and around 80 Mbps for both download & upload.

I don't know if these issues are somewhat related with the typhoon aftermath, but I would like to understand what is happening.

Best regards,

Below is my system information :

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\KOOJI\Documents
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, version 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz (4 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E16JBIMS Ver:1.10
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 8066.027MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11499.816MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.107GB SYSTEM_FREEDISC_SPACE 37.742GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 921.513GB SYSTEM_FREEDISC_SPACE 802.499GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 10.000GB SYSTEM_FREEDISC_SPACE 9.964GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2987.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4033.014 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9915c06ba61501b1\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7158
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2019 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Haut-parleurs (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DC2C50E3-2C1D-41BC-88B9-3E826B6D9BE2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8328
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 12/19/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E061CE00-6896-11E9-8002444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0609580-6896-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0672530-6896-11E9-8008444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E06417F0-6896-11E9-8004444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0657780-6896-11E9-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

SCM
FFXIVLauncher
Technical Support - Ecrire un nouveau sujet - Google Chrome
Invite de commandes
Affichage sur un mois ‎- Calendrier
FINAL FANTASY XIV
Dragon Center
Microsoft Edge
Microsoft Edge
Microsoft Edge
Paramètres
Paramètres
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.1
Google Chrome
Microsoft Office Home and Student 2007
MSI Remind Manager Service
Battery Calibration
Help Desk
Dragon Center
Sizing Options
Paramètres de la caméra Logitech
PDF Architect 7
RivaTuner Statistics Server 7.2.2
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Graphics Driver Software
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Nahimic 2 Audio Driver
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
MSI Remind Manager Service
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Logiciel pour périphérique à chipset Intel®
Google Update Helper
Battery Calibration
Help Desk
Microsoft Office Excel MUI (French) 2007
Mise à jour Microsoft Office Excel 2007 Help (KB963678)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (French) 2007
Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Word MUI (French) 2007
Mise à jour Microsoft Office Word 2007 Help (KB963665)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (German) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (French) 2007
Microsoft Office Shared MUI (French) 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB4011656) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB3213646) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office OneNote MUI (French) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3191829) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB4018353) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596904) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4011717) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB4018354) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB4018355) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB3213642) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB4011715) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3114456) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB3213649) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3213641) 32-Bit Edition
Intel XTU Library
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel Extreme Tuning Utility
Adobe Refresh Manager
Adobe Acrobat Reader DC - Français
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Utilitaire d'identification du processeur Intel®
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel Driver && Support Assistant
Dragon Center
Intel(R) Graphics Driver Software
Sizing Options
Asmedia USB Host Controller Driver
Intel Extreme Tuning Utility
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Intel® Driver & Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CCleaner
Logitech - Assistant pour jeux vidéo 9.02
SteelSeries Engine 3.16.1
VLC media player
WinRAR 5.70 (64-bit)
PDFCreator
ProductNS Install Configurator
SCM
Killer Performance Driver Suite UWD
Update for Windows 10 for x64-based Systems (KB4480730)
ProductDaemonSetup Install
Malwarebytes version 3.8.3.2965
Intel(R) Chipset Device Software
Intel(R) Rapid Storage Technology
AudioLaunchpad Install Configurator
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (French) 2007
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
PDF Architect 7 Create Module
CheckDevices Install Configurator
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
UIInstallUpgrade
ApoDispatch Install Configurator
Killer Drivers
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
Panneau de configuration NVIDIA 430.86
NVIDIA Pilote graphique 430.86
NVIDIA Optimus Update 37.0.0.0
NVIDIA Logiciel système PhysX 9.19.0218
NVIDIA Pilote audio HD : 1.3.38.16
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Update Core
LauncherSetup Install
SonicMapper Install Configurator
Nahimic 2 Audio Driver
Intel(R) Computing Improvement Program
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
PDF Architect 7 Edit Module
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212
PDF Architect 7 View Module

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003230
C:\Program Files (x86)\SCM\SCM.exe 00000988
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000037F8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003E44
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 0000183C
C:\Program Files\Logitech Gaming Software\LCore.exe 000006A4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000261C
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00001D54
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.1725.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00003694
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.1725.0_x64__8j3eq9eme6ctt\IGCC.exe 0000244C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000106C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001F90
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.85.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000021F8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBar.exe 000004E8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.33.18003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001574
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19091.313.0_x64__8wekyb3d8bbwe\YourPhone.exe 000038D0
C:\Program Files\WindowsApps\RivetNetworks.KillerControlCenter_2.0.2812.0_x64__rh07ty8m5nkag\KillerControlCenter_v1\KillerControlCenter.exe 0000399C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20218.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00003DD8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20218.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001294
C:\WINDOWS\Explorer.EXE 00000B78
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_868acf86149aef5d\igfxEM.exe 00003710
C:\WINDOWS\System32\SynTPEnh.exe 00003338
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000FD4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001E6C
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003CE4
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002334
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000035C0
C:\WINDOWS\system32\ApplicationFrameHost.exe 000031F4
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00002B28
C:\WINDOWS\system32\SettingSyncHost.exe 00003C18
C:\WINDOWS\system32\browser_broker.exe 00003B5C
C:\WINDOWS\system32\cmd.exe 00000C30
C:\WINDOWS\system32\conhost.exe 00001CAC
C:\WINDOWS\system32\sihost.exe 000014F8
C:\WINDOWS\system32\svchost.exe 000028C8
C:\WINDOWS\system32\taskhostw.exe 00001A24
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002054
C:\Windows\System32\GameBarPresenceWriter.exe 00002670
C:\Windows\System32\MicrosoftEdgeCP.exe 00002048
C:\Windows\System32\RuntimeBroker.exe 000008DC
C:\Windows\System32\SecurityHealthSystray.exe 00003E90
C:\Windows\System32\smartscreen.exe 00001628
D:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000CA8
D:\Program Files (x86)\Malwarebytes\Anti-Malware\Anti-Malware\mbamtray.exe 0000235C
10-15-2019, 08:59 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned observing packet, if you have a trace route to the server, can you provide it?

What have you tried so far in order to alleviate the issue?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
10-15-2019, 11:08 AM
Necsya

Good morning,

Yesterday (Monday) since 08:30 AM until 11:30 PM (Japan Time), I have made 'ping 124.150.157.157' (Gaia World IP) and 'tracert 124.150.157.157' tests on a regular basis (a couple of each test every 30min or so). Although I did not save the results, there were like this :
- for the ping test : between 0% and 75% packets loss with request timeout, and most of the time there were 25% packets loss.
- for the tracert test : many '***' in betwwen traceroute hops, and often but not every time, a 'unable to reach destination' message which ends the test.

So far in order to alleviate the issue, I have rebooted the router and the laptop, checked the cables, but nothing has changed.

Nonetheless, today Tuesday morning 10:00 AM (Japan Time), I opened Command Prompt and restarted ping and tracert tests for Gaia IP.
And all tests run smoothly : 0% packet loss, trace complete without '***' nor 'request time out'.
So, I launched FFXIV to see if all the in-game issues I had yesterday were gone, and they were : the game runs as smoothly as before, I no longer freeze whenever I interact with something or when I teleport, I can perform combos without any delay.

So, it looks like the issues were resolved during the night or this morning.
I hope it stays like this, but I don't know whether it's Ok to close the thread as 'Resolved' or to leave it in 'Stand by' for a few more days.

Best regards,
10-16-2019, 03:18 AM
Dynratygus

Good morning and thank you for the reply.

Do you experience any disconnections anywhere else in game? Please make sure the game is allowed through the fire wall and please also try the following:

Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Thank you for visiting the Final Fantasy IV Technical Support Forums.
10-16-2019, 01:32 PM
Necsya

Good morning,

Yesterday tuesday all day long I didn't have any in-game issue, and 'ping 124.150.157.157' & 'tracert 124.150.157.157' tests went smoothly.

But this wednesday morning around 10:45 AM (Japan Time) as I launched FFXIV to check with my squadron, I got freezes during teleport and whenever I interact with a door or a npc, and I go disconnections (error 90001) several times during that short trip from my house to the squadron.

So between 10:50 AM and 11:20 AM (Japan Time) I made ping & tracert tests, and the results were awful.
During these tests, I came here on the forum to check if there was a reply, and I realize that I didn't have Internet Explorer 11 installed at all. I mean, IE comes automatically with Win10, but I remembered that as I only use Chrome, I uninstalled IE aroud 1 year ago forgetting that FFXIV use IE... but, FFXIV has worked just fine since then.

In any case, I download IE 11 and went in the 'Internet Options' as suggested :
- I deleted browser history
- under Security tab, the slider was on Medium setting, I moved it to the lowest possible setting
- under Privacy tab > Advanced, both First Party and Third Party cookies were already accepted
- under Avdanced tab, I left 'SSL 3.0' unchecked ; 'TLS 1.0', 'use TLS 1.1' and 'use TLS 1.2' were already checked ; and I checked 'use TLS 1.3 (experimental)'
- then Apply > OK > changed compatibility mode to Win7 in the FFXIV launcher icon > OK > Restart > Run FFXIV as Administrator

By this time it was 12:20 PM (Japan Time), and I've not encountered in-game issue since then ; no problem regading the ping and tracert tests neither.

I don't know if adjusting these IE settings has improved the situation, although as I said eearlier, IE has been uninstalled on my laptop for almost a year now and FFXIV hasn't encounter issues at all. Or maybe it is just sheer coincidence.

If it can help, I provide you with some of the 'ping 124.150.157.157' (Gaia World IP) and 'tracert 124.150.157.157' that I made between 10:50 and 11:20 AM (Japan Time) below.

Best regards,

>ping 124.150.157.157

Envoi d’une requête 'Ping' 124.150.157.157 avec 32 octets de données*:
Réponse de 124.150.157.157*: octets=32 temps=127 ms TTL=50
Délai d’attente de la demande dépassé.
Réponse de 124.150.157.157*: octets=32 temps=85 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=88 ms TTL=50

Statistiques Ping pour 124.150.157.157:
Paquets*: envoyés = 4, reçus = 3, perdus = 1 (perte 25%),
Durée approximative des boucles en millisecondes :
Minimum = 85ms, Maximum = 127ms, Moyenne = 100ms

>ping 124.150.157.157

Envoi d’une requête 'Ping' 124.150.157.157 avec 32 octets de données*:
Délai d’attente de la demande dépassé.
Réponse de 124.150.157.157*: octets=32 temps=14 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=14 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=502 ms TTL=50

Statistiques Ping pour 124.150.157.157:
Paquets*: envoyés = 4, reçus = 3, perdus = 1 (perte 25%),
Durée approximative des boucles en millisecondes :
Minimum = 14ms, Maximum = 502ms, Moyenne = 176ms

>ping 124.150.157.157

Envoi d’une requête 'Ping' 124.150.157.157 avec 32 octets de données*:
Réponse de 124.150.157.157*: octets=32 temps=16 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=48 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=37 ms TTL=50
Délai d’attente de la demande dépassé.

Statistiques Ping pour 124.150.157.157:
Paquets*: envoyés = 4, reçus = 3, perdus = 1 (perte 25%),
Durée approximative des boucles en millisecondes :
Minimum = 16ms, Maximum = 48ms, Moyenne = 33ms

>ping 124.150.157.157

Envoi d’une requête 'Ping' 124.150.157.157 avec 32 octets de données*:
Délai d’attente de la demande dépassé.
Réponse de 192.168.1.3*: Impossible de joindre l’hôte de destination.
Délai d’attente de la demande dépassé.
Délai d’attente de la demande dépassé.

Statistiques Ping pour 124.150.157.157:
Paquets*: envoyés = 4, reçus = 1, perdus = 3 (perte 75%),

>ping 124.150.157.157

Envoi d’une requête 'Ping' 124.150.157.157 avec 32 octets de données*:
Réponse de 192.168.1.3*: Impossible de joindre l’hôte de destination.
Réponse de 192.168.1.3*: Impossible de joindre l’hôte de destination.
Délai d’attente de la demande dépassé.
Délai d’attente de la demande dépassé.

Statistiques Ping pour 124.150.157.157:
Paquets*: envoyés = 4, reçus = 2, perdus = 2 (perte 50%),

>tracert 124.150.157.157

Détermination de l’itinéraire vers 124.150.157.157 avec un maximum de 30 sauts.

1 470 ms 1 ms 1 ms ntt.setup [192.168.1.1]
2 6 ms 5 ms 5 ms 211.16.16.250
3 4 ms 6 ms 4 ms 211.16.16.201
4 7 ms 6 ms 6 ms 118.23.6.49
5 5 ms 8 ms 9 ms 153.149.203.21
6 8 ms 11 ms 9 ms 122.1.245.201
7 8 ms 11 ms 10 ms 122.1.245.206
8 8 ms 8 ms 9 ms 122.1.245.54
9 * * 36 ms 114.147.63.102
10 10 ms 9 ms 10 ms 61.207.54.174
11 41 ms 15 ms 12 ms 219.117.144.78
12 11 ms 11 ms 12 ms 219.117.144.57
13 12 ms 10 ms 11 ms 219.117.144.41
14 * 16 ms 13 ms 219.117.147.190
15 32 ms 15 ms 10 ms 124.150.157.157

Itinéraire déterminé.

>tracert 124.150.157.157

Détermination de l’itinéraire vers 124.150.157.157 avec un maximum de 30 sauts.

1 144 ms 112 ms 144 ms ntt.setup [192.168.1.1]
2 30 ms 25 ms 21 ms 211.16.16.250
3 34 ms 8 ms 6 ms 211.16.16.201
4 7 ms 8 ms 10 ms 118.23.6.49
5 1596 ms 6 ms 4 ms 153.149.203.21
6 8 ms 7 ms 8 ms 122.1.245.201
7 34 ms 10 ms 9 ms 122.1.245.206
8 DESKTOP-IM28RGV.flets-east.jp [192.168.1.3] rapports*: Impossible de joindre l’hôte de destination.

Itinéraire déterminé.

>tracert 124.150.157.157

Détermination de l’itinéraire vers 124.150.157.157 avec un maximum de 30 sauts.

1 1 ms 2 ms 1 ms ntt.setup [192.168.1.1]
2 4 ms 5 ms 3 ms 211.16.16.250
3 28 ms 6 ms 5 ms 211.16.16.201
4 * 513 ms 7 ms 118.23.6.49
5 8 ms 5 ms 6 ms 153.149.203.21
6 9 ms 11 ms 9 ms 122.1.245.201
7 35 ms 12 ms 9 ms 122.1.245.206
8 31 ms 11 ms 32 ms 122.1.245.54
9 259 ms 10 ms 7 ms 114.147.63.102
10 398 ms 12 ms 10 ms 61.207.54.174
11 42 ms 18 ms 11 ms 219.117.144.78
12 372 ms 12 ms 10 ms 219.117.144.57
13 34 ms 13 ms 10 ms 219.117.144.41
14 DESKTOP-IM28RGV.flets-east.jp [192.168.1.3] rapports*: Impossible de joindre l’hôte de destination.

Itinéraire déterminé.

>tracert 124.150.157.157

Détermination de l’itinéraire vers 124.150.157.157 avec un maximum de 30 sauts.

1 30 ms 2 ms 1 ms ntt.setup [192.168.1.1]
2 6 ms 9 ms 6 ms 211.16.16.250
3 6 ms 5 ms 5 ms 211.16.16.201
4 8 ms 9 ms 7 ms 118.23.6.49
5 * 8 ms 9 ms 153.149.203.21
6 22 ms 11 ms 7 ms 122.1.245.201
7 * 8 ms 7 ms 122.1.245.206
8 12 ms 9 ms 11 ms 122.1.245.54
9 * * 8 ms 114.147.63.102
10 13 ms 12 ms 11 ms 61.207.54.174
11 11 ms 16 ms 12 ms 219.117.144.78
12 12 ms 14 ms 17 ms 219.117.144.57
13 13 ms 12 ms 10 ms 219.117.144.41
14 * DESKTOP-IM28RGV.flets-east.jp [192.168.1.3] rapports*: Impossible de joindre l’hôte de destination.

Itinéraire déterminé.

>tracert 124.150.157.157

Détermination de l’itinéraire vers 124.150.157.157 avec un maximum de 30 sauts.

1 3 ms 8 ms 2 ms ntt.setup [192.168.1.1]
2 * * 6 ms 211.16.16.250
3 7 ms 10 ms * 211.16.16.201
4 8 ms 6 ms 8 ms 118.23.6.49
5 * 10 ms 6 ms 153.149.203.21
6 11 ms 8 ms 8 ms 122.1.245.201
7 * 14 ms 10 ms 122.1.245.206
8 34 ms 11 ms 7 ms 122.1.245.54
9 12 ms 10 ms 8 ms 114.147.63.102
10 10 ms 22 ms 14 ms 61.207.54.174
11 11 ms 12 ms 10 ms 219.117.144.78
12 25 ms 13 ms 12 ms 219.117.144.57
13 11 ms 13 ms 11 ms 219.117.144.41
14 12 ms 14 ms 12 ms 219.117.147.190
15 19 ms 17 ms 12 ms 124.150.157.157

Itinéraire déterminé.

************************************************

The ping & tracert tests now (without issue) looks like this :

>ping 124.150.157.157

Envoi d’une requête 'Ping' 124.150.157.157 avec 32 octets de données*:
Réponse de 124.150.157.157*: octets=32 temps=34 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=11 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=12 ms TTL=50
Réponse de 124.150.157.157*: octets=32 temps=11 ms TTL=50

Statistiques Ping pour 124.150.157.157:
Paquets*: envoyés = 4, reçus = 4, perdus = 0 (perte 0%),
Durée approximative des boucles en millisecondes :
Minimum = 11ms, Maximum = 34ms, Moyenne = 17ms

>tracert 124.150.157.157

Détermination de l’itinéraire vers 124.150.157.157 avec un maximum de 30 sauts.

1 3 ms 3 ms 3 ms ntt.setup [192.168.1.1]
2 4 ms 6 ms 3 ms 211.16.16.250
3 7 ms 7 ms 5 ms 211.16.16.201
4 6 ms 7 ms 5 ms 118.23.6.49
5 6 ms 9 ms 6 ms 153.149.203.21
6 8 ms 9 ms 7 ms 122.1.245.201
7 12 ms 12 ms 9 ms 122.1.245.206
8 16 ms 13 ms 15 ms 122.1.245.54
9 9 ms 11 ms 8 ms 114.147.63.102
10 51 ms 12 ms 10 ms 61.207.54.174
11 11 ms 14 ms 11 ms 219.117.144.78
12 14 ms 14 ms 12 ms 219.117.144.57
13 10 ms 10 ms 11 ms 219.117.144.41
14 12 ms 15 ms 12 ms 219.117.147.190
15 33 ms 16 ms 14 ms 124.150.157.157

Itinéraire déterminé.
10-17-2019, 03:18 AM
Einmimiria

Thank you for the response Necsya.

According to your trace routes, you're running into some issues pretty early in your route. This is causing instability (inconsistent return times) throughout your entire route. This is usually cause by congestion or routing issues along the way to the server. Unfortunately, there isn't much to be done in regards to your home network, so I'd recommend contacting your ISP and making a report with them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
10-18-2019, 01:39 PM
Necsya

Good afternoon,

Thank you for your response and explanation.
As I guessed, there have been some routing issues after the huge typhoon, but the issues that I encountered seem to have been resolved now.

Everything is back to normal.

I very much appreciate your support.
Best regards,