Being kicked out of the game while waiting on an airstrip

This is the second time the game has kicked me out, while I'm waiting or during an airship flight but guess what, when logging back in the airship doesn't take you, it just arrives then leaves again forcing you to go back out then reenter the airstrip, wasting 10000gil, can this be fixed please? If not, at least refund the gil that would be better wasted on massive amounts of synthesis items

Hello,

I'm sorry to hear that you have encountered an aspect of game play that is not working correctly, and we apologize for any frustration it has caused. This issue has been brought to our attention and is currently undergoing investigation. As we continue to look into this issue, updates may be posted on the Lodestone site at http://lodestone.finalfantasyxiv.com/pl/index.html and the official FFXIV forums, so please check the sites occasionally for news. Thank you for your patience, and best wishes to you.

SQUARE ENIX MODERATOR