Black Screen on Launch

This has been happening for a while now and I've tried a number of things to get the game working with no progress. (Including .cfg changes, system setting resets, dx changing, fiddling with Internet Explorer settings.)

The launcher works fine, however on clicking play, the game opens but sits on a black screen forever. When I go to close the game, the "Exit Final Fantasy XIV?" prompt comes up, but nothing else.

System stuff

Quote:

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>;*.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD A8-5600K APU with Radeon(tm) HD Graphics (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 8.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 5527.285MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 8983.285MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 909.809GB SYSTEM_FREEDISC_SPACE 15.171GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 19.788GB SYSTEM_FREEDISC_SPACE 2.436GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 7560D
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x9904)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 481.867 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2560.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1404
SYSTEM_GRAPHICS_DRIVER_DATE 8/2/2015 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers / Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {AA24FB19-F868-4468-9E7E-7C7058286E69}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6418.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 00:00:00
SYSTEM_SOUND Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {00476A36-C127-4E4A-8954-BF5745798392}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6418.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 00:00:00
SYSTEM_SOUND Headset Earphone (4- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {8D7AB961-F811-4F99-8817-AB3B2EA89251}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_SOUND Communications Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {DDDB909E-D3F1-40F6-9CCF-9E04BD4F4B95}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6418.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/24/2012 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFC1B50-D31B-11E8-8002444553540000}
SYSTEM_INPUT_NAME Virtual Tablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFF76B0-D31B-11E8-8006444553540000}
SYSTEM_INPUT_NAME Virtual Tablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FFFF9DC0-D31B-11E8-8008444553540000}
SYSTEM_INPUT_NAME Virtual Tablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E7A3A0-15AE-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E7F1C0-15AE-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E818D0-15AE-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30E818D0-15AE-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69445940-4B1A-11E8-8001444553540000}
SYSTEM_INPUT_NAME HP Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Black Screen on Launch - Google Chrome
@Elliot151 - Discord
FFXIVLauncher
Windows Shell Experience Host
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 15.14
Adobe Flash Player 31 NPAPI
Advanced Combat Tracker (remove only)
Audacity 2.2.2
Autodesk Design Review 2013
Battle.net
Belarc Advisor 8.6a
BitRaider Streaming Client
Borderless Gaming
Burning SoulWorker
Coupon Printer for Windows
Dragon Age: Inquisition
FeralHeart version 1.15
Glyph
Google Chrome
CyberLink Media Suite 10
CyberLink Power2Go 8
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
CyberLink PhotoDirector
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
CyberLink PowerDirector 10
CyberLink LabelPrint
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FINAL FANTASY XI: Seekers of Adoulin
LAME v3.99.3 (for Windows)
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LogMeIn Hamachi
Microsoft SQL Server 2005
Mozilla Maintenance Service
MTGArena
NasomiXI v19
NCSOFT Game Launcher
Nexon Launcher
Notepad++ (32-bit x86)
Oblivion mod manager 1.1.12
OBS Studio
OpenAL
Origin
PICO-8 0.1.11g
PSO2 Tweaker
PyxelEdit 0.4.8
qBittorrent 3.3.16
QuickPar 0.9
Razer Chroma SDK Core Components
Razer Synapse
Rise of the White Wolf
RPG MAKER VX Ace RTP
HP Connected Music (Meridian - installer)
Steam
Stardew Valley
The Elder Scrolls IV Oblivion version 1.2.0416.00
The Sims 4 Mod Manager version 2.2.0
The Sims 4
Toontown Rewritten
Uplay
Voicemeeter, The Virtual Mixing Console
WebTablet FB Plugin 32 bit
WildStar
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HP Games
Windows Live Essentials
AMD Catalyst Control Center
Microsoft Visual C++ 2008 x86 ATL Runtime 9.0.30729
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HP Customer Experience Enhancements
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CCC Help Russian
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
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Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177
Autodesk Design Review 2013
VirtualTablet Server
CCC Help Portuguese
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CyberLink Media Suite 10
AMD Catalyst Control Center
CCC Help Swedish
Catalyst Control Center InstallProxy
Microsoft SQL Server 2005 Tools Express Edition
CCC Help Turkish
Windows Live UX Platform
Autodesk Material Library 2016
CyberLink Power2Go 8
Microsoft SQL Server 2005 Express Edition (BWDATOOLSET)
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Windows Live UX Platform Language Pack
Rise of the White Wolf
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Star Wars: The Old Republic
FINAL FANTASY XI: Chains of Promathia
Movie Maker
CCC Help Norwegian
Recovery Manager
Windows Live Essentials
CCC Help English
PlayOnline Viewer & Tetra Master
CCC Help Thai
CyberLink PhotoDirector
CLIP STUDIO 1.7.8
Java Auto Updater
Microsoft Visual C++ 2008 x86 OpenMP Runtime 9.0.30729
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177
Dragon Age™ II
Windows Live SOXE
Windows Live SOXE Definitions
CCC Help Czech
Microsoft Visual Studio Community 2015
Microsoft SQL Server Setup Support Files (English)
Apple Application Support (32-bit)
MTGArena
Autodesk Configurator 360 addin
FINAL FANTASY XI: Wings of the Goddess
ESL4766-3 Closet System Installer
CCC Help Polish
Photo Common
En Masse Launcher
Photo Gallery
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
eCab Frameless Library 001 Installer
Cisco EAP-FAST Module
Windows Live Photo Common
FINAL FANTASY XI
Autodesk Material Library Base Resolution Image Library 2016
Microsoft Visual C++ 2008 x64 MFC Runtime 9.0.30729
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Gyazo 3.4.1.0
Hewlett-Packard ACLM.NET v1.2.0.0
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Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
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Windows Live Installer
CCC Help Chinese Traditional
Hextech Repair Tool
Microsoft Visual C++ 2005 Redistributable
CCC Help German
LogMeIn Hamachi
Microsoft Visual C++ 2008 x64 OpenMP Runtime 9.0.30729
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177
ESL6872-2 Base Cabinets - Frameless Installer
MSVCRT
MSVCRT110
Ralink RT5390R 802.11bgn Wi-Fi Adapter
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
RollerCoaster Tycoon 3
Microsoft Visual Studio Services Hub
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Photo Gallery
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
HP MyRoom
ESL4766-1 Paint Grade-FF-Full Dado-Pocket Screw Installer
CCC Help Finnish
A_Squared_Demo
Apple Software Update
Microsoft .NET Core SDK - 2.1.105 (x64)
CCC Help Korean
Microsoft Visual C++ 2005 Redistributable
FINAL FANTASY XI: Treasures of Aht Urhgan
CCC Help Italian
Adobe Refresh Manager
Adobe Reader XI (11.0.23)
Dragon Age: Origins
Cisco LEAP Module
CyberLink PowerDirector 10
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HP Support Information
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Microsoft Visual C++ 2008 x86 MFC Runtime 9.0.30729
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177
NVIDIA PhysX
ESL6872-2 Corner & Special - Framed Installer
REALTEK Wireless LAN Driver
VirtualTablet Server
Windows Live Communications Platform
CCC Help Japanese
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
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Microsoft Visual C++ 2008 x64 ATL Runtime 9.0.30729
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177
CyberLink LabelPrint
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Faasoft Video Converter 5.2.6.5521
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Greek
eCabinet Systems 6.0 Build 15
CCC Help French
CCC Help Hungarian
CCC Help Chinese Standard
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Movie Maker
ESL6872-2 Base Cabinets - Framed Installer
CyberLink PowerDVD
D3DX10
Catalyst Control Center InstallProxy
IDT Audio
Microsoft WSE 3.0 Runtime
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
FINAL FANTASY XI Seekers of Adoulin
CCC Help Spanish
CCC Help Dutch
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
CCC Help Danish
eCab Framed Closet Library 001 Installer
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2008 x64 CRT Runtime 9.0.30729
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Autodesk Material Library Low Resolution Image Library 2016
OldSchool RuneScape Launcher 1.2.7
HP Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Streamlabs OBS 0.10.3
Nexus Mod Manager
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Autodesk Inventor Electrical Catalog Browser 2016 - English
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Krita (x64) 4.1.1
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Microsoft Office 365 - en-us
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Neverwinter
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PAYDAY 2 Demo
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Skyrim Script Extender (SKSE)
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The Elder Scrolls V: Skyrim Special Edition
WORLD OF FINAL FANTASY
Cattails
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VSDC Free Video Editor version 5.8.6.806
WebTablet FB Plugin 64 bit
Microsoft Visual C++ 2005 Redistributable (x64)
Autodesk Revit Interoperability for Inventor 2016
Apple Application Support (64-bit)
Eco Materials Adviser for Autodesk Inventor 2016 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ScpToolkit
Java 8 Update 191 (64-bit)
Microsoft .NET Core Host FX Resolver - 2.0.7 (x64)
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Bonjour
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HP DeskJet 3700 series Basic Device Software
Autodesk Inventor Professional 2016
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Microsoft Visual Basic for Applications 7.1 (x64)
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Microsoft .NET Core SDK - 2.1.105 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
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Microsoft Visual C++ 2005 Redistributable (x64)
Autodesk Inventor Electrical Catalog Browser 2016 - English
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ccc-utility64
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paint.net
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UpdateAssistant
MSVCRT110_amd64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe 000017D8
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe 000019C4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001BFC
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 00001F64
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000303C
C:\Program Files (x86)\Gyazo\GyStation.exe 0000183C
C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service Process.exe 00003280
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002B3C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001DE8
C:\Program Files\AMD Quick Stream\AMDQuickStream.exe 00002D2C
C:\Program Files\IDT\WDM\Beats64.exe 00002784
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 00001758
C:\Program Files\Windows Defender\MSASCuiL.exe 00002588
C:\Users\user\AppData\Local\Akamai\netsession_win.exe 00001E54
C:\Users\user\AppData\Local\Discord\app-0.0.301\Discord.exe 00000380
C:\WINDOWS\Explorer.EXE 00001C60
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000145C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000ED0
C:\WINDOWS\system32\DllHost.exe 000021C8
C:\WINDOWS\system32\backgroundTaskHost.exe 00001958
C:\Windows\System32\InstallAgent.exe 0000141C
C:\Windows\System32\InstallAgentUserBroker.exe 0000164C
C:\Windows\System32\RuntimeBroker.exe 00000308
C:\Windows\System32\smartscreen.exe 00000998
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000093C
c:\windows\system32\sihost.exe 000027FC
c:\windows\system32\svchost.exe 00001238
c:\windows\system32\taskhostw.exe 00000B58

---

It might be that you're running the "N" version of Windows 10 which doesn't come with media player and associated libraries. To fix this you need to install it manually:

Based on what you wrote, you're running Windows 10, 1703, so the download you want is: https://support.microsoft.com/en-us/help/4016817

Unfortunately when you update your Windows 10 installation to newer builds you'll have to reinstall this feature pack again. Microsoft's page about this is currently located at: https://support.microsoft.com/en-us/...ows-n-editions

Hope this is of some help!

So for some reason, despite being on version 1703 (at least that's what it says), that pack version gives me this:

https://i.gyazo.com/333f39b512998e4a...0b2452ed3c.png

That actually might just mean you're not running the N version of Windows so my idea wasn't correct, sorry :(

This is just a stab in the dark but is your firewall enabled to allow the game to access the internet? I remember the first time I loaded the game I had a black screen too (it didn't even show the SE logo), and it was because my firewall (ZoneAlarm) was blocking internet access to the game. I had already enabled internet access for the launcher, but as far as ZA was concerned the launcher and the game itself are two seperate processes requiring seperate enabling.

Unfortunately, I found every time a patch occurs for the game resets the access rights for ZA and so I have to reenable it after every patch, so now I usually just enable 'game mode' for it whenever I play the game (that ignores access alerts and allows most programs access to the internet.).

I see in your list of processes Windows Defender is active, perhaps it's a similar situation here to what I had? Go into Windows Defender and see if it's blocking access to ffxiv.exe, and if so, change it to allow access to the internet.

Quote:

---

Originally Posted by megalomaniacal

This has been happening for a while now and I've tried a number of things to get the game working with no progress. (Including .cfg changes, system setting resets, dx changing, fiddling with Internet Explorer settings.)

The launcher works fine, however on clicking play, the game opens but sits on a black screen forever. When I go to close the game, the "Exit Final Fantasy XIV?" prompt comes up, but nothing else.

System stuff

---

I was playing a few hour ago, everything was fine. I just wanted to play again now, started my pc, all fine, started FFXIV, launcher was ok like always but after the launcher everything went black, same problem as you, when I try to close the game the "do you really wanna close the game" window pops, but nothing there D:
Already tried everything I saw on inet to solve similar problems, but nothing works >.<

EDIT: I uninstalled the game and installed it again and now it's working fine.

Currently reinstalling the game now, so I'm hoping that fixes things. If only I had better internet, this wouldn't take 2-3 days :(

It fixed it for me. I hope it works for you too

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forum.

I apologize for the delay in our response to this issue. Also, thank you to everyone who has given input in regard to the matter.

megalomaniacal other than uninstalling and reinstalling the game, what are some things you have tried to trouble shoot the problem?

Hope to see you online!