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I didn't really trust Yoshi-P when he said they purposefully made an absolutely evil character that no one could ever empathize with, for one it's quite impossible to do so if you are a human yourself, and two they gave us the option themselves to "acknowledge" Zenos in the final confrontation.
It's more than likely Zenos was a legitimate sociopath with an utter lack of empathy and the viewpoint that other people aren't real. We are given the chance to acknowledge him because as hinted at through the dialog of SB, the WoL is suffering from a life of constant battle and watching his friends die. The DRK quests go deep into this.