Unable to annul previous eternal bonding and begin anew

Time: Any
Frequency: Always
World name: Adamantoise
Character name: Spider Sona
Retainer name: None
NPC name: Sanctum Acolyte
Monster name: None
Class/Level: Any
Party or solo: Either
In-game time: Any
Area and coordinates: East Shroud, x17.7, y18.3
Housing: None
Steps:
Attempted to annul my Eternal Bond with another player but I are still unable to begin a new Eternal Bond quest. Sanctum Acolyte requests I turn in my Eternity Ring, but I already have. Other player from prior bonding was able to annul and rebond without a problem. I have attempted to get support for this bug 4 times now and previously my thread was marked"Working as Intended"with no comment.




Connection Specs
- Type of internet connection/provider: Cox
- Modem maker/model number: Touchstone TG2472

PC Specs
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Alexandra\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/09/14 10:39:56 Ver: 06.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8131.203MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11821.285MB
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 535.837GB SYSTEM_FREEDISC_SPACE 534.873GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 5800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6899)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1010.816 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3840.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1404
SYSTEM_GRAPHICS_DRIVER_DATE 11/3/2015 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A1F9D62B-2854-4AC4-989D-21A0AFD493E9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND AMD HDMI Output (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C24378DB-CB52-460F-BAE6-7F8414E64B85}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0000.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/9/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F13C909E-F4CC-4871-A514-0581D877F6F9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {454FEE50-F0B2-11E6-8001444553540000}
SYSTEM_INPUT_NAME HP USB Slim Keyboard - Skylab
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {45567E00-F0B2-11E6-8002444553540000}
SYSTEM_INPUT_NAME HP USB Slim Keyboard - Skylab
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {45574150-F0B2-11E6-8003444553540000}
SYSTEM_INPUT_NAME HP USB Slim Keyboard - Skylab
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
Steam
Calendar
Calendar
Settings
Settings
Photos
Photos
Sway
Sway
Windows Shell Experience Host
Store
AMD:CCC-AEMCapturingWindow
puush


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Creatures 2
Action Replay Code Manager
Adobe AIR
Adobe Digital Editions 4.5
Adobe Flash Player 26 NPAPI
Avast Free Antivirus
Dolphin
Dropbox
Amnesia - A Machine For Pigs
I Have No Mouth, and I Must Scream
Google Chrome
Malwarebytes Anti-Malware version 2.2.0.1024
Mozilla Firefox 49.0.2 (x86 en-US)
Mozilla Maintenance Service
NCSOFT Game Launcher
Notepad++ (32-bit x86)
NVIDIA Stereoscopic 3D Driver
OpenAL
SafeZone Stable 4.58.2552.909
Steam
Jet Set Radio
Grim Fandango Remastered
VLC media player
Windows Live Essentials
AMD Catalyst Control Center
Rosetta Stone Language Training
Windows Live UX Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Photo Gallery
LWS Pictures And Video
Dropbox Update Helper
CCC Help Russian
Catalyst Control Center - Branding
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CameraHelperMsi
LWS Help_main
LWS Twitter
CCC Help Portuguese
Windows Live Photo Common
CCC Help Danish
LWS YouTube Plugin
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
CCC Help Swedish
Java 8 Update 141
CCC Help Turkish
FINAL FANTASY XIV - A Realm Reborn
CCC Help Swedish
Microsoft XNA Framework Redistributable 4.0
CCC Help Turkish
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Rosetta Stone Ltd Services
CCC Help German
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Movie Maker
Skype™ 7.39
AMD Catalyst Control Center
erLT
CCC Help Norwegian
Windows Live Communications Platform
CCC Help English
CCC Help Thai
Citrix Online Launcher
Java Auto Updater
CCC Help Greek
CCC Help Czech
HP Support Solutions Framework
Catalyst Control Center Localization All
Apple Software Update
CCC Help Polish
CCC Help Korean
CCC Help Portuguese
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
Windows Live UX Platform Language Pack
Windows Live Installer
Windows Live Essentials
CCC Help Japanese
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
CCC Help Chinese Standard
LWS Gallery
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 Parser and SDK
CCC Help Italian
LWS Motion Detection
CCC Help Chinese Traditional
CCC Help English
CCC Help Thai
CCC Help Czech
CCC Help Spanish
NVIDIA PhysX
LWS Launcher
CCC Help Norwegian
CCC Help German
LWS Webcam Software
Adobe AIR
MSVCRT
MSVCRT110
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
CCC Help Russian
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Apple Application Support (32-bit)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
CCC Help Finnish
CCC Help Hungarian
CCC Help Korean
CCC Help Italian
CCC Help French
Adobe Refresh Manager
Adobe Acrobat Reader DC
HP Deskjet 3520 series Setup Guide
CCC Help Chinese Traditional
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
CCC Help Japanese
Respondus LockDown Browser 2
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
CCC Help Polish
puush
CCC Help Dutch
Photo Gallery
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Greek
Photo Common
Action Replay PowerSaves 3DS version 1.51
Windows Live SOXE
CCC Help French
Windows Live SOXE Definitions
CCC Help Hungarian
CCC Help Chinese Standard
Logitech Webcam Software
Evernote v. 6.5.4
Microsoft XNA Framework Redistributable 4.0 Refresh
Catalyst Control Center InstallProxy
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Movie Maker
D3DX10
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
CCC Help Spanish
CCC Help Dutch
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
CCC Help Danish
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
CCC Help Finnish
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
LWS Facebook
Windows Driver Package - Datel Design & Development (usbio) USBIOControlledDevices (04/21/2009 2.40.0.0)
3DS Compatible Action Replay Firmware Update version 1.1
Windows Driver Package - Datel Design & Development USBIOControlledDevices (05/21/2012 2.40.0.0)
7-Zip 16.04 (x64)
Windows Driver Package - Datel Design & Development (usbio) USBIOControlledDevices (05/21/2012 2.40.0.0)
Windows Driver Package - Datel Design & Development USBIOControlledDevices (04/21/2009 2.40.0.0)
Action Replay DSi Code Manager
CCleaner
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Office 365 ProPlus - en-us
Speccy
Owlboy
Hotline Miami
Transistor
Skullgirls
Killer is Dead
Darkest Dungeon
Hotline Miami 2: Wrong Number
Magic Duels
Dandelion - Wishes brought to you -
LISA
Amnesia™: Memories
Undertale
HEX: Shards of Fate
Stardew Valley
Danganronpa: Trigger Happy Havoc
Danganronpa 2: Goodbye Despair
Little Nightmares
Factorio
VA-11 Hall-A: Cyberpunk Bartender Action
Shadowverse
Planescape: Torment: Enhanced Edition
Voodoo Garden
GUILTY GEAR Xrd -REVELATOR-
WinRAR 5.40 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Windows 10 Update and Privacy Settings
MotioninJoy Gamepad tool 0.7.1001
AMD Fuel
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Apple Mobile Device Support
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD Catalyst Install Manager
Apple Application Support (64-bit)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Application Error Reporting
iTunes
HP Deskjet 3520 series Basic Device Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
NVIDIA 3D Vision Driver 342.01
NVIDIA Control Panel 342.01
NVIDIA Graphics Driver 342.01
NVIDIA GeForce Experience 3.5.0.76
NVIDIA 3D Vision Controller Driver 340.50
NVIDIA PhysX System Software 9.13.1220
NVIDIA Update 24.0.0.0
SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.5.0.76
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.60.1
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ccc-utility64
MSVCRT110_amd64
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe 000021FC
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe 00002164
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe 000032D0
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe 00001B78
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000021A0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003958
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe 00002654
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003E30
C:\Program Files (x86)\Logitech\LWS\Webcam Software\CameraHelperShell.exe 00002238
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00001550
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B38
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B20
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003B9C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000010A0
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00003E24
C:\Program Files (x86)\Steam\Steam.exe 00001F28
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00003540
C:\Program Files (x86)\puush\puush.exe 00001614
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00000CEC
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00002628
C:\Program Files\HP\HP Deskjet 3520 series\Bin\HPNetworkCommunicator.exe 000029F0
C:\Program Files\HP\HP Deskjet 3520 series\Bin\ScanToPCActivationApp.exe 00002484
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00001EB4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 0000148C
C:\Program Files\Windows Defender\MSASCuiL.exe 00001DA8
C:\Program Files\WindowsApps\Microsoft.Office.Sway_17.8471.45091.0_x64__8wekyb3d8bbwe\Sway.exe 00003404
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.856.0_x64__kzf8qxf38zg5c\SkypeHost.exe 0000378C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.35071.13510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001D8C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8400.41055.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00001C80
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8400.41055.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003BBC
C:\Users\Alexandra\AppData\Local\Discord\app-0.0.298\Discord.exe 00002478
C:\Users\Alexandra\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001D80
C:\WINDOWS\Explorer.EXE 00001B58
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 000034C8
C:\WINDOWS\SysWOW64\DllHost.exe 000018C8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000007E8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000027B0
C:\WINDOWS\system32\DllHost.exe 00001FD8
C:\WINDOWS\system32\SettingSyncHost.exe 00001F78
C:\WINDOWS\system32\conhost.exe 0000090C
C:\Windows\System32\GameBarPresenceWriter.exe 00003D04
C:\Windows\System32\LockAppHost.exe 0000207C
C:\Windows\System32\RuntimeBroker.exe 00000E20
C:\Windows\System32\smartscreen.exe 00003D7C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003B64
\\?\C:\Users\Alexandra\AppData\Roaming\discord\0.0.298\modules\discord_overlay\1\DiscordOverlay.x64.exe 000035E8
c:\windows\system32\sihost.exe 000019A0
c:\windows\system32\svchost.exe 000021AC
c:\windows\system32\taskhostw.exe 000007F0
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